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Skills

  • Public speaking
  • Database management
  • Document scanning
  • Staff development
  • Sage 50 US proficiency
  • Dinner service planning
  • Project management
  • Risk management processes and analysis
  • Self-motivated
  • Excellent planner and coordinator

Work Experiences

  • Coordinated travel arrangements for 11 executives.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Answered an average of 11 calls daily.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Compiled and maintained a database of over 12 vendor contracts, facilitating streamlined procurement across departments.
  • Achieved results in 6 months.
  • Assisted in developing a social media calendar for the communications team, elevating engagement on platforms by 75% in 5 months.
  • Compiled and maintained a database of vendor contracts.
  • Coordinated travel arrangements for 17 executives, optimizing schedules and saving over $11 in travel expenses.

Summaries

  • Customer service specialist with 8 years of method experience who is dedicated and detail-oriented.
  • Determined sales and marketing professional with 4 years of experience in metric industry.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Proactive
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Resourceful
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a metric position with a forward-thinking organization.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.

Accomplishments

  • Handled confidential information, including HR files and legal documents, with zero data breaches over 18 months.
  • Reduced office supply costs by negotiating with vendors and implementing a more efficient requisition process, achieving a 19% savings.
  • Streamlined invoice processing procedures by introducing Asana, reducing discrepancies by 53%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided real-time support for Power BI troubleshooting during critical presentations, ensuring zero downtime for clients.
  • Documented and organized employee data, improving HR database accuracy by 41%.
  • Designed a filing system and trained staff on its use, reducing document retrieval time by 76%.
  • Coordinated temporary staff across multiple departments, ensuring task completion within three years and exceeding productivity goals by 84%.
  • Created and maintained department-wide contact lists, streamlining inter-departmental communication and reducing search time by 22%.
  • Monitored and updated client records in Tableau, leading to a 35% increase in workflow efficiency.

Affiliations

  • Received certification in Jira from Certstaffix Training, specializing in data entry process automation, reducing team inefficiencies.
  • Affiliate of the National Business Education Association (NBEA), with a focus on improving onboarding process efficiencies through collaborative training manuals.
  • Joined the Project Management Institute (PMI), participating in webinars related to efficient tracking of office relocation projects.
  • Attained CPA in payroll error reduction from Paychex Learning Center, improving skills in managing HR and payroll documentation.
  • Member of the American Payroll Association (APA) and have attended sessions on reducing payroll inaccuracies and improving workflows.
  • Associated with International Facility Management Association (IFMA), gaining insights on streamlining office and facility transitions for corporate restructuring.
  • Developed office administration and support skills through continuing education with the American Management Association (AMA).
  • Enrolled in ongoing workshops on Client Relationship Management (CRM) systems through Software User Groups to enhance accuracy in client onboarding.
  • Participant in office management webinars hosted by the Association of Temporary and Contract Employees (ATCE), focusing on aligning temporary workers with organizational goals.
  • Attended specialized training for managing office relocations through Admin Programs Initiative (API), learning best practices for minimizing downtime.

Certifications

  • Office and Business Technology Specialist – Asana
  • Google Workspace Productivity Certification
  • Certified Payroll Administrator – process
  • Bookkeeping Fundamentals Certification – procedure
  • CompTIA Project+ Certification
  • Business Writing Certification - Brightline
  • Document Management Specialist Certification
  • Certified Customer Service Professional (CCSP)
  • Office Management Training – Summit Group
  • Notary Public Certification – Ohio

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