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Skills

  • Inventory control and stock optimization
  • MS Office
  • Supervision
  • First Aid/CPR
  • Relationship development
  • Problem resolution
  • Buffet servicing
  • Budgets
  • Dining room cleanliness
  • Conflict resolution between staff and patrons

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Contributed to a 15% reduction in serving delays.
  • Achieved a 66% improvement in customer service ratings.
  • Collaborated with the maintenance team to identify and repair faulty kitchen equipment, preventing downtime worth $12 in potential lost productivity.
  • Achieved a response rate of 38%.
  • Assisted in health audits.
  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Workday to one year customer locations.

Summaries

  • Adept at meal customization and portion control, reducing food waste by 74% while ensuring residents' dietary needs were fully met with personalized dining experiences.
  • Committed to excellence in food preparation, hygiene, and compliance, contributing daily to a safe, enjoyable dining environment for 16 residents.
  • Certified in maintaining customer service excellence.
  • Certified in food safety compliance with Lean, consistently maintaining high service standards in a residential dining environment.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • Strengths in stakeholder engagement and project management backed up by Food and Beverage training.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Avoided unnecessary overtime.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.

Accomplishments

  • Prepared and served gluten-free, vegetarian, and vegan meals to over 5 patrons daily, ensuring adherence to all dietary specifications.
  • Supported cross-functional collaboration by liaising between dining hall management, kitchen staff, and student services to enhance resident satisfaction.
  • Implemented client-facing feedback surveys that increased response rates by 19%, leading to personalized dining experiences for residents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team of 16 staff during peak events, ensuring high-quality customer service for over 13 attendees in a limited timeframe.
  • Efficiently managed inventory levels during busy periods, reducing emergency ingredient restocks by 59%.
  • Safely handled and prepared allergen-sensitive dishes as per regulatory standards, ensuring zero cross-contamination incidents over a framework-year period.
  • Maintained excellent customer service scores, improving dining satisfaction ratings by 18% during the academic year.
  • Implemented a new meal distribution system that improved kitchen-to-serving speed by 64%, enhancing resident dining experience efficiency.
  • Documented and resolved procedure which led to method.

Affiliations

  • American Marketing Association
  • Dining Services Leadership Academy
  • Sustainable Food Policy Alliance
  • Rotary International
  • Food and Beverage Association of America (FBAA)
  • Foodservice Equipment and Supplies Association (FESA)
  • National Association of Social Workers
  • Society of Women Engineers
  • Culinary Institute of America Alumni Network
  • Society for Hospitality and Food Service Management (SHFM)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Food Safety Level 2 Award from method
  • Customer Engagement & Advocacy Certificate
  • OSHA Food Handler Certification
  • Food Handler Card from ANSI National Accreditation Board (ANAB)
  • CompTIA Network+
  • ServSafe Food Protection Manager Certification
  • Certified Nutrition & Wellness Consultant Certification from Beacon Labs
  • Salesforce

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