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Skills

  • Budgets
  • Table clearing
  • Food waste repurposing strategies
  • Emergency situation handling in dining environment
  • Food preparation and safety
  • Dining room cleanliness
  • Conflict resolution during peak service
  • Certified Food Manager (CFM) certification
  • Deep kitchen cleaning procedures
  • Stocking and replenishing

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Boosted participation in morning breakfast services by 42%.
  • Achieved food safety certifications.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in inventory management of QuickBooks.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Collaborated with the maintenance team to identify and repair faulty kitchen equipment, preventing downtime worth $12 in potential lost productivity.
  • Addressed special dietary needs.

Summaries

  • Committed to excellence in food preparation, hygiene, and compliance, contributing daily to a safe, enjoyable dining environment for 16 residents.
  • Boosted daily sales by 43%.
  • Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • Adept at meal customization.
  • Certified in food safety compliance with Lean, consistently maintaining high service standards in a residential dining environment.
  • Adept at meal customization and portion control, reducing food waste by 74% while ensuring residents' dietary needs were fully met with personalized dining experiences.
  • Certified in food safety compliance with PMP.
  • Achieved 60% reduction in overall food waste.
  • Residential Dining Food Service Worker with 11 years of successful team leadership and data analysis experience.

Accomplishments

  • Managed the catering needs for special college events, successfully serving 18 attendees with minimal downtime and excellent customer feedback.
  • Executed last-minute menu changes seamlessly during peak hours, adapting to ingredient shortages while maintaining customer satisfaction.
  • Played a key role in doubling student participation rates in student-themed food events, fostering a positive dining experience.
  • Supported cross-functional collaboration by liaising between dining hall management, kitchen staff, and student services to enhance resident satisfaction.
  • Spearheaded the initiative to reduce food waste in the dining hall by 33%, through portion control and waste tracking methods.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 16 in the development of system.
  • Monitored and enforced food storage regulations in compliance with HACCP guidelines, resulting in zero health inspection violations over initiative.
  • Regularly communicated with cross-functional teams, including kitchen staff and dining room attendants, to resolve customer service issues in under 12 minutes.
  • Coordinated with dietary supervisors to design accessible and allergen-conscious meal options for diverse dietary needs, improving community engagement.

Affiliations

  • National Environmental Health Association (NEHA)
  • National Food Service Management Institute (NFSMI)
  • Farm to Institution New England (FINE)
  • Rotary International
  • ServSafe Food Handler Certified 2022
  • National Registry of Food Safety Professionals
  • Food Allergy Research and Education (FARE)
  • Society of Women Engineers
  • American Marketing Association
  • Jaycees

Certifications

  • ServSafe Allergen Training and Certification
  • Professional Development Certificate in Nutrition and Foodservice by Meridian
  • Culinary Health Fundamentals Certification from Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customer Service Excellence Certification from Summit Group
  • First Aid/CPR/AED Certification through the American Red Cross
  • Customer Engagement & Advocacy Certificate
  • Certified Business Analysis Professional (CBAP)
  • Diversity & Inclusion in the Workplace Certified by Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)

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