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Skills

  • Quality assurance
  • Supervision
  • Budgets
  • Team building
  • Project organization
  • Effective prospecting
  • Cold calling strategies
  • Call-to-conversion optimization
  • First Aid/CPR
  • Pricing understanding

Work Experiences

  • Closed high-value sales with consistent follow-ups, resulting in $16 in additional revenue over one year.
  • Consistently exceeded monthly quotas, selling over $4 in Adobe Creative Suite products during 3 months.
  • Achieved sales during 16 months.
  • Awarded ‘Top Performer’ title for exceeding overall revenue goals by $12 during 2024.
  • Managed more than 15 calls per day using a select dialer system.
  • Looked for industry trends on social media and through online sources.
  • Consistently exceeded monthly quotas.
  • Achieved 81% higher success rates among team members.
  • Sold at least 16 system products per week with a conversion rate of 6%.
  • Collaborated with sales to streamline sales scripts.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • In all interactions, be positive, upbeat, and courteous.
  • Achieved results over system.
  • Clear understanding of cross-functional collaboration and process improvement as well as strategic planning training.
  • Within Miscellaneous, senior Phone Sales Associate and outstanding performer in team leadership and stakeholder engagement.
  • Collaborative Phone Sales Associate.
  • Having the ability to build rapport with each customer.
  • Excellent time management, troubleshooting, and multitasking skills.
  • Brought in $6 in additional revenue over the past year.

Accomplishments

  • Maximized customer satisfaction by providing custom product recommendations based on customer needs and preferences, resulting in a 54% improvement in repeat sales.
  • Collaborated with marketing to develop targeted sales campaigns, leading to a 66% increase in inbound leads.
  • Provided best-in-class service by handling 4 calls per day, upselling 47% of the customer base on premium products.
  • Maximized the efficiency of sales reporting by creating a real-time dashboard in Jira, which reduced manual reporting time by 9 hours per week.
  • Led weekly training sessions for new hires, enhancing team productivity by 40% and reducing ramp-up time.
  • Negotiated and closed high-value contracts worth over 3 annually, contributing to overall company sales quotas.
  • Successfully handled 6 outbound cold calls daily, exceeding expected call-to-conversion ratios by 34% points.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded lead generation efforts for category, resulting in a 39% boost in qualified prospects.
  • Adapted quickly to shifting product lines, upselling Microsoft Excel to 80% of the customer base.

Affiliations

  • American Business Women's Association (ABWA) - Leadership development
  • Cold Calling Association
  • National Association of Wholesale Distributors
  • Telemarketing and Call Center Association (TCCA)
  • Freemason
  • Society for Human Resource Management (HR knowledge relevant for team support)
  • Lions Club
  • American Marketing Association
  • Certified Inside Sales Professional (CISP) Certification
  • National Retail Federation (NRF)

Certifications

  • Professional Selling Skills (PSS) Certification - Brightline
  • Google Ads Search Certification - 2024
  • Certified Sales Executive (CSE) - 2019
  • TeleSales Professional Certification - Vantage
  • Customer Service & Sales Training (CSST) - Brightline
  • CompTIA Network+
  • Certified Sales Leadership Professional (CSLP) - 2016
  • Apple Certified Associate (ACA)
  • Advanced Business Development Professional (ABDP) - 2015
  • ISMM Level 3 Diploma in Sales & Marketing - 2021

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