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Skills

  • Time management
  • Equipment maintenance
  • Budgets
  • Collaboration with management
  • Staff scheduling
  • Customer retention strategies
  • Problem resolution
  • Process improvement
  • Upselling techniques
  • Organization

Work Experiences

  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Built strong relationships with regular patrons, contributing to a 83% increase in repeat business in 2019.
  • Implemented a process program and effectively managed employee errors, resulting in a 3% reduction in overall waste.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Conducted pre-shift briefings.
  • Achieved reduction over the past year.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Contributed to an Outstanding Service Award-winning customer feedback program.
  • Assisted in the development of performance tracking tools that allowed team members to visualize their own progress, resulting in a 78% improvement in individual productivity.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Server Supervisor with a focus on service quality and customer retention, driving guest satisfaction and maintaining a steady retention rate of 81% over 11 months.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • 14 team members promoted to senior positions.
  • Achieved a success rate of 73% %.
  • Server Supervisor is a multi-talented Server Supervisor who is consistently rewarded for planning and operational improvements.
  • Experienced Server Supervisor with a track record of building and motivating strong restaurant teams to assist 11 customers on a daily basis.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative Server Supervisor.
  • Balanced workloads.

Accomplishments

  • Worked closely with managers to forecast labor needs based on weekly sales reports, optimizing staffing levels to reduce labor costs by 46%.
  • Collaborated with marketing and promotional teams to organize special events that increased foot traffic by 25%.
  • Supervised a team of 9 waitstaff, ensuring smooth daily operations during high-demand peak times.
  • Implemented upselling techniques among servers, resulting in an average increase in per-table sales of 26%.
  • Worked with management to conduct weekly sales analyses, identifying key opportunities that increased beverage sales by 59%.
  • Prepared and reconciled daily sales reports with 39% accuracy, ensuring clear accountability in handling cash and credit transactions.
  • Collaborated with kitchen and back-of-house teams to optimize food preparation timing and eliminate long wait periods, reducing complaints by 23%.
  • Collaborated with team of 4 in the development of standard.
  • Implemented new POS technology, reducing billing errors by 39% and increasing cashiering speed by 18 months per transaction.
  • Reduced food waste by 17% through team collaboration with kitchen staff on inventory management and item tracking.

Affiliations

  • International Foodservice Executives Association (IFSEA) Member
  • National Association of Social Workers
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • American Marketing Association
  • Restaurant Managers' Association (RMA) Membership
  • Wine & Spirits Education Trust (WSET) Level 4 Holder
  • Foodservice Consultants Society International (FCSI) Education Awards Recipient
  • American Hotel & Lodging Educational Institute (AHLEI) affiliate
  • Hospitality Sales and Marketing Association International (HSMAI) Member
  • Rotary International

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Restaurant Manager (CRM) by the National Restaurant Association (NRA)
  • Advanced Supervisor Certification in Food & Beverage by metric
  • Responsible Beverage Service (RBS) Certification
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Sales Professional (CSP) by the Manufacturers' Representatives Educational Research Foundation
  • CompTIA Network+

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