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Skills

  • Health & safety compliance
  • Recipes and menu planning
  • Team building
  • Collaboration with management
  • Budgets
  • Operational efficiency
  • First Aid/CPR
  • MS Office
  • Communications
  • Budgeting

Work Experiences

  • Achieved reduction over the past year.
  • Championed staff well-being programs.
  • Assisted in the development of performance tracking tools that allowed team members to visualize their own progress, resulting in a 78% improvement in individual productivity.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Conducted performance evaluations and provided constructive feedback to team members, fostering a culture of continuous improvement.
  • Assisted in the development of performance tracking tools.
  • Conducted pre-shift briefings to ensure team alignment on daily targets, boosting staff productivity by 80% in a six-month period.
  • Achieved a 54% increase in customer satisfaction scores.
  • Achieved a growth of $13 in monthly revenue.
  • Achieved a 51% increase in repeat business in 2019.

Summaries

  • Collaborative Server Supervisor known for fostering strong cross-departmental communication and consistently delivering seamless services alongside kitchen and bar teams.
  • Multitasking expert with a methodical approach.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in team leadership and performance reporting backed up by Miscellaneous training.
  • Server Supervisor is a multi-talented Server Supervisor who is consistently rewarded for planning and operational improvements.
  • Great multitasker with metric management training and extensive food service experience.
  • Server Supervisor has been certified.
  • Collaborative Server Supervisor focused on cross-departmental coordination to maintain a 64% food accuracy rate and ensure seamless service delivery during peak hours.
  • Achieved results across two years.
  • Accomplished Server Supervisor specializing in beverage pairing recommendations, boosting beverage sales by 47% and elevating the overall guest dining experience.

Accomplishments

  • Supervised a team of 9 waitstaff, ensuring smooth daily operations during high-demand peak times.
  • Documented and resolved metric which led to framework.
  • Coordinated with the kitchen staff to align service timing, reducing the average serve time by 18% during dinner shifts.
  • Enhanced guest dining experience by implementing new upsell strategies that boosted total sales per guest by 34%.
  • Led a server team during high-profile events, maintaining an average guest satisfaction rating of 27% throughout.
  • Monitored team performance against key metrics, with a focus on guest satisfaction scores, and raised the average rating by 65%.
  • Collaborated with kitchen and back-of-house teams to optimize food preparation timing and eliminate long wait periods, reducing complaints by 23%.
  • Resolved escalated customer concerns in a timely manner, converting 70% of dissatisfied customers into return guests.
  • Reduced overtime hours by 45% through effective management of server shifts based on expected workloads.
  • Worked with management to conduct weekly sales analyses, identifying key opportunities that increased beverage sales by 59%.

Affiliations

  • TIPS (Training for Intervention Procedures) Certification Holder
  • International Council of Nurses
  • Certified Restaurant Supervisor (CRS) - National Restaurant Association
  • American Culinary Federation (ACF) Certification Holder
  • Certifications from the Institute of Culinary Education (ICE)
  • Participation in Toastmasters International for Public Speaking Skills
  • American Beverage Licensees (ABL) Member
  • American Society of Safety Professionals
  • Foodservice Consultants Society International (FCSI) Education Awards Recipient
  • Involvement with the Restaurant Management Professional Development Program

Certifications

  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Hospitality Revenue Management Specialist (HRMS) by Cedar Works
  • CompTIA Network+
  • Certified Restaurant Professional (CRP)
  • Advanced Supervisor Certification in Food & Beverage by metric
  • CompTIA Security+
  • Certified Sales Professional (CSP) by the Manufacturers' Representatives Educational Research Foundation
  • Upsell Mastery Certification by Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)

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