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Skills

  • School records monitoring
  • 15 WPM typing speed
  • HIPAA compliance
  • Travel planning
  • Project management
  • Client relationship management
  • Document conversion
  • Patient scheduling
  • Overseeing automated databases
  • Conflict resolution

Work Experiences

  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 15 ring.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Wrote business documents such as category, process, and system that were clear and professional.
  • Created and disseminated team-based communications such as newsletters to improve collaboration and morale among office employees.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Maintained strict confidentiality while creating files, reports, and records.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Answered incoming calls, responded to phone calls and in-person requests, handled internal communications, and greeted visitors in the reception area.
  • Provided excellent administrative support to office staff, promoting office operations excellence.

Summaries

  • Ready to take on a new challenge in an exciting position with a Miscellaneous company to help them achieve even greater success.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Risk assessment and data analysis are tasks that I am uniquely qualified to perform.
  • Planning outings for guests, providing needed resources, and making visits enjoyable are all skills she possesses.
  • Highly skilled at managing reservations, resolving customer complaints, and increasing guest loyalty through targeted service.
  • 18 years of experience in general office procedures, budget management and quality assurance.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as workflow optimization and data analysis.
  • Astute Administrative Assistant focused on streamlining processes in order to improve retrieval and storage procedures, reduce physical storage requirements, and ensure data security.
  • Maintaining tight financial controls and Miscellaneous compliance is a strength.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.

Accomplishments

  • Contributed to the successful transfer of 16 metric into new CRM.
  • Standard Planned all meetings and travel for CEO.
  • Payroll Assistance: Assisted with payroll preparation and entered data into cumulative payroll document.
  • Patient Assistance: Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.
  • Recommended
  • Medical Records: Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
  • Processed
  • Scheduling: Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
  • Training: Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
  • Organized

Affiliations

  • National Notary Association (NNA)
  • Association of Virtual Assistants (AVA)
  • American Management Association
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • American Society of Administrative Professionals (ASAP)
  • Jaycees
  • Lions Club
  • Project Management Institute
  • Association of Office Professionals (AOP)

Certifications

  • CompTIA Security+
  • Multiline Telephone Operation Certification QuickBooks
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Conflict Resolution Certification Northwind
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Basic Accounting Certificate system

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