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Skills

  • Medical office administration
  • Patient advocacy
  • Organization
  • Problem resolution
  • Risk management processes and analysis
  • Materials preparation
  • Communications
  • Operational improvement
  • Hardware evaluation
  • Database management

Work Experiences

  • Collaborated with insurance companies to update claim submission protocols, resulting in reimbursement increases of $15 annually.
  • Collaborated with the outpatient surgery department.
  • Balanced cash drawers and reconciled payments during end-of-day closing, tracking financial transactions accurately to ensure a $0 discrepancy rate.
  • Achieved a 15% increase in patient satisfaction scores by streamlining the scheduling and follow-up process using ServiceNow.
  • Contributed to team initiatives to improve billing cycle times, reducing turnaround time from 15 days to 14 days across 2019 period.
  • Coordinated travel for medical professionals.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Achieved a 28% improvement in on-time appointments.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Assisted clinicians in managing their workflow, prioritizing patient care requests and ensuring all appointment slots were filled daily.

Summaries

  • With over 2 years of experience in the procedure industry, I am committed to organization and collaboration.
  • Clinical Secretary is a multi-talented Clinical Secretary who is consistently rewarded for planning and operational improvements.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Clinical Secretary is a well-organized Clinical Secretary who is well-versed in healthcare processes and administrative requirements.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Opportunity to learn Portuguese was pursued in order to improve support for program populations.
  • Accomplished administrative professional recognized for successfully streamlining clinic workflow processes and achieving a 57% improvement in patient-satisfaction metrics through cross-functional collaboration.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Ensured
  • Identified
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.
  • Reduced
  • Managed
  • Improved
  • Researched
  • Collaborated with both clinical and administrative teams to enhance coordination of care, leading to a 46% increase in patient retention.
  • Resolved
  • Guided

Affiliations

  • Toastmasters
  • Society of Human Resource Management
  • Healthcare Information and Management Systems Society (HIMSS)
  • Association for Healthcare Resource & Materials Management (AHRMM)
  • American Academy of Healthcare Administrative Management (AAHAM)
  • American Health Information Management Association (AHIMA)
  • Healthcare Administrative Technology Association (HATA)
  • American Medical Informatics Association
  • Institute for Healthcare Improvement (IHI)
  • Patient Advocate Certification Board (PACB)

Certifications

  • Certified Clinical Medical Assistant (CCMA)
  • Certified Medical Administrative Assistant (CMAA) from Brightline
  • Insurance Billing and Coding Specialist from Ironclad Systems
  • Medical Billing and Coding Specialist Certification from Summit Group
  • Apple Certified Associate (ACA)
  • Certified Scheduling Specialist (CSS) by National Association of Healthcare Access Management (NAHAM)
  • CPR and AED Certification from Brightline
  • CompTIA Network+
  • Health Care Project Management Certificate from Vantage
  • Certified Protection Officer (CPO)

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