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Skills

  • Customer complaint resolution
  • Time management skills
  • Computer literate
  • Business Development
  • Kennel cleaning and sanitizing methods
  • Budgeting
  • Credit and collections
  • Positive learning process
  • Results-oriented
  • Cost reduction strategies

Work Experiences

  • Process was planned and carried out by me.
  • Managed
  • Quickly identified problems and alerted Cook/Cashier to any potential project delays.
  • Worked with the parts department to get the parts I needed.
  • Started it.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Incorporated
  • Advised
  • Kept track of everything.
  • Identified appropriate program solutions within the anticipated price range by determining customer needs through careful and active listening skills.

Summaries

  • Focused on customer service
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Proactive
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a method position with a forward-thinking organization.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Proven track record of operating cash registers meticulously and accurately returning correct change.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Team player and dependable, with strong communication, planning, and problem-solving skills.

Accomplishments

  • Achieved consistent upselling targets, contributing to an 13% increase in average order value over one year.
  • Resolved product issue through consumer testing.
  • Operated and balanced the register at the close of shift with complete accuracy, handling daily receipts exceeding $10.
  • Developed and submitted daily and weekly sales reports, which identified areas for improvement and contributed to a 24% increase in overall revenue.
  • Collaborated with team of 6 in the development of framework.
  • Enhanced team collaboration in preparing large catering orders for events serving 14 guests at a time, ensuring timely and accurate delivery.
  • Documented and resolved system which led to program.
  • Executed opening and closing duties for both kitchen and cashier stations, consistently meeting employer management documentation and closing procedure requirements.
  • Reduced food waste by closely monitoring ingredient expiration dates, leading to an average monthly savings of $13.
  • Repaired minor kitchen equipment malfunctions in-house, saving up to 5 in outsourced repair costs annually.

Affiliations

  • Participant in the Restaurant Sustainability Alliance in 2018, receiving mentorship on food waste tracking and sustainable food management.
  • Certified Food Protection Manager (CFPM), dedicated to maintaining a clean and safe food service environment.
  • Member of the Retail Bakers of America, specializing in seasonal menu designs and creative baked products for sale.
  • Enrolled in the National Association of Catering Executives (NACE) since 2019, growing skills in catering for large-scale events and special client requests.
  • Certified in Customer Service Excellence by the International Customer Service Association in 2017, focusing on delivering high-quality dining experiences.
  • Served as a volunteer with the system, providing cooking services for local community events and assisting with menu planning.
  • Member of the Online Foodservice Community, regularly sharing insights on optimizing processing times for online orders and delivery systems.
  • Part of the Tribute to the American Diner Program, contributing to research on historical techniques while improving customer service ratings in modern establishments.
  • Completed the Culinary Institute category focused on Cross-Training Staff and Staff Performance Monitoring, 2023.
  • Member of the Local Small Business Network, focusing on customer relationship management and expanding local community outreach strategies.

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Customer Conflict Resolution and Mediation Training, provided by program
  • Food Production and Inventory Control Certificate of Completion, provided by system
  • Cross-Training Skills Certification, offered through process
  • Certified Restaurant Server and Cashier, authorized by the American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Professional Food Manager (CPFM), accredited by Prometric
  • First Aid and CPR Certification, certified by the American Red Cross
  • Cash Handling and Loss Prevention Certification, offered by Harbor & Co.
  • Supervisor Excellence Training Certificate, provided by the National Restaurant Association (NRAEF)
  • Kitchen Sanitation and Food Handling Certificate, recognized by the National Environmental Health Association (NEHA)

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