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Skills

  • Kitchen equipment operation and maintenance
  • Credit and collections
  • Contract auditing
  • Cost reduction strategies
  • Product ordering
  • Territory Sales Experience
  • Multi-Task Management
  • Excel in system
  • POS system operation
  • Customer needs assessment

Work Experiences

  • Recommendation
  • Was responsible for processing up to 11 customer orders per day.
  • Cooked garnishes like bacon pieces ahead of time to use as toppings on fresh dishes later.
  • Incorporated
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Talked to the front-of-house staff to figure out what customers wanted and how to accommodate special dietary needs.
  • Prepared appealing, delectable food using grillers, fryers, and method equipment.
  • Was in charge of representing
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Won

Summaries

  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Cook/Cashier is articulate and driven to succeed.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Professional with over 8 years of experience in project management and process improvement initiatives across the enterprise.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a method position with a forward-thinking organization.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.

Accomplishments

  • Assisted with maintaining an accurate inventory system, reducing stock discrepancies and minimizing waste by 6% consistently.
  • Efficiently handled multi-tasking between cooking and cashiering duties during peak hours, reducing wait times by two years while maintaining food quality.
  • Implemented a real-time status board for in-progress dishes, which helped expedite order completion by an average of 68% during high-traffic hours.
  • Resolved customer complaints regarding food quality and ensured positive experiences through immediate service recovery, maintaining a 41% customer satisfaction rate.
  • Developed and submitted daily and weekly sales reports, which identified areas for improvement and contributed to a 24% increase in overall revenue.
  • Collaborated with team of 6 in the development of framework.
  • Recognized as Employee of the Month for system after receiving positive customer feedback for exceptional service.
  • Collaborated with management to implement a new POS system, reducing transaction times and improving order accuracy by 22% over three years.
  • Operated and balanced the register at the close of shift with complete accuracy, handling daily receipts exceeding $10.
  • Created a more efficient method for restocking inventory, reducing kitchen downtime and enabling faster service by 61% per shift.

Affiliations

  • Participant in regional workshops through the Foodservice Educators Learning Community on reducing food waste and promoting sustainability practices.
  • Earned recognition at the Chicago Restaurant Awards for excellence in culinary execution and food safety adherence.
  • Received certification from the Culinary Hospitality Council, specializing in customer complaint resolution and conflict management.
  • Attended the National Food Waste Summit in 2018, earning recognition for developing cost-effective strategies to minimize food expiration losses.
  • Completed 18-hour Advanced Culinary Leadership training in customer complaint resolution and quick-service restaurant operations in Raleigh, 2018.
  • Member of the Online Foodservice Community, regularly sharing insights on optimizing processing times for online orders and delivery systems.
  • Accredited as a distinguished participant in the Columbus Annual Culinary Competition, recognized for innovating seasonal dishes contributing to sales increases.
  • Member of the Retail Bakers of America, specializing in seasonal menu designs and creative baked products for sale.
  • Member of Toastmasters International, strengthening communication and leadership skills for training junior line cooks and cashiers.
  • Completed the Culinary Institute category focused on Cross-Training Staff and Staff Performance Monitoring, 2023.

Certifications

  • Certified Shift Supervisor, endorsed by the National Restaurant Association
  • Certified Kitchen Cook, authorized by the American Culinary Federation (ACF)
  • POS System Proficiency Certificate (e.g, Square, Toast, or Clover), provided by Power BI Training
  • Certified Food and Beverage Executive (CFBE), issued by the American Hotel and Lodging Association
  • Kitchen Sanitation and Food Handling Certificate, recognized by the National Environmental Health Association (NEHA)
  • Cross-Training Skills Certification, offered through process
  • Customer Service Excellence Certificate, provided by Denver's Department of Labor or Local College
  • Certified Professional Food Manager (CPFM), accredited by Prometric
  • Certified Restaurant Server and Cashier, authorized by the American Hotel & Lodging Educational Institute (AHLEI)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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