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Skills

  • MS Office
  • Sanitization
  • Category equipment
  • Effective communication with kitchen staff
  • Customer service
  • Food presentation talent
  • Institutional and batch cooking
  • Customer wait time reduction
  • Budgeting
  • Conveyor ovens

Work Experiences

  • Prepared salad bases ahead of time and stored them in the refrigerator.
  • Restocked inventory by assembling menu items in the grill area and monitoring warmers.
  • Looked for best-in-class plating, aroma, and food quality in completed dishes.
  • Produced consistently high-quality baked goods by carefully mixing, dividing, shaping, and proofing.
  • Checked the temperature of the meat, adhering to strict food safety and preparation standards prior to plating and serving dishes.
  • Adapted meals based on FOH tickets while maintaining accuracy and efficiency in the kitchen.
  • Assisted customers with large-scale events such as weddings and birthday parties in placing special orders.
  • Achieved a 44% improvement in customer satisfaction surveys.
  • Achieved a 2% pass rate during inspections.
  • Processed bulk process menu items on the grill area and labeled them with times to replenish warmers.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Leadership and team-building skills are essential.
  • Within Miscellaneous, senior Restaurant Assistant and outstanding performer in stakeholder engagement and team leadership.
  • In high-pressure situations, he is known for working quickly and efficiently.
  • Achieved a 81% increase in repeat corporate bookings.
  • Achieved a 43% increase in service speed.
  • Accomplished Restaurant Assistant.
  • Customer service and product knowledge are both excellent.
  • Organized and dependable, with exceptional menu-creation skills.
  • Achieved a 46% reduction in onboarding time.

Accomplishments

  • Ensured compliance with health and safety regulations, resulting in a 17% reduction in violations over 18 months.
  • Worked in conjunction with the kitchen staff on food prep and order accuracy, reducing ticket errors by 47% during high-volume hours.
  • Played a key role in revising the menu layout with an emphasis on customer ease of use, contributing to a 57% increase in high-margin menu item sales.
  • Led team through a 4-day onboarding process for newly implemented Jira, reducing adaptation time and errors by 39%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reinforced hygiene control standards, ensuring sanitation issues met regulatory requirements, resulting in zero non-compliance reports over three years.
  • Coordinated with vendors to negotiate better pricing on key ingredients, lowering food costs by 42%.
  • Assisted with social media marketing efforts that contributed to a 38% increase in customer engagement within 6 months.
  • Enhanced staff collaboration using Jira to improve scheduling efficiency, resulting in a 78% increase in shift coverage compliance.
  • Boosted takeout order accuracy by 20%, reducing customer complaints and improving repeat business by 20%.

Affiliations

  • Local Chamber of Commerce Membership for Networking
  • Global Foodservice Institute (GFI)
  • Toastmasters International for Public Speaking and Leadership Development
  • Restaurant Management Certification from system
  • Society for Hospitality and Foodservice Management (SHFM)
  • International Association of Administrative Professionals
  • National Society for Minorities in Hospitality (NSMH)
  • Women’s Foodservice Forum (WFF) Membership
  • Upscale Restaurant Managers Association (URMA)
  • American Culinary Federation (ACF)

Certifications

  • Certified Hospitality Supervisor (CHS)
  • Certified Specialist of Wine (CSW) - Lakeside Partners
  • CPR/AED Certification, standard
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Customer Service Excellence - Certificate (Beacon Labs)
  • Salesforce

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