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Skills

  • Customer Feedback Solicitation
  • Sanitization
  • Conveyor ovens
  • Process improvement
  • Improving Service Speed Metrics
  • Shift supervision
  • Food preparation
  • Project organization
  • Organization
  • Plating

Work Experiences

  • Counted the cash drawer before each shift and balanced it at the end to reconcile sales.
  • Changed and sanitized all cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Greeted customers at the front desk, answered their questions, and entered their meal orders into the POS system.
  • Restocked inventory by assembling menu items in the grill area and monitoring warmers.
  • Collaborated with kitchen managers to improve category dish recipes, lowering costs by 13% and reducing waste by 7%.
  • Adjusted meal portions based on costs, availability, and planned recipes to maximize restaurant revenue.
  • Assisted customers with large-scale events such as weddings and birthday parties in placing special orders.
  • Achieved a 2% pass rate during inspections.
  • Gathered hot menu items to fill orders for customers in a professional manner.
  • Created menus for lunch, dinner, and the bar, as well as special menus for in-house events and catering.

Summaries

  • In high-pressure category restaurant settings, work well as a dynamic leader.
  • Achieved a 43% increase in service speed.
  • Chef with 6 years of experience in the restaurant industry.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Restaurant Assistant is a multi-talented Restaurant Assistant who is consistently rewarded for planning and operational improvements.
  • Standard cuisine, including framework and metric, is well-known.
  • Achieved an order accuracy improvement of 67%.
  • Takes the initiative to create menu items that are tailored to the needs of the customer and provides exceptional service.
  • Streamlining kitchen procedures for maximum efficiency and speed is a proven track record.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Executed nightly closing duties, including cash reconciliations, inventory management, and staff sign-offs without errors for 10 consecutive months.
  • Enhanced staff collaboration using Jira to improve scheduling efficiency, resulting in a 78% increase in shift coverage compliance.
  • Monitored and optimized staff schedules using Microsoft Excel, improving labor efficiency by 77%, lowering operating costs.
  • Coordinated with vendors to negotiate better pricing on key ingredients, lowering food costs by 42%.
  • Contributed to the development and execution of seasonal menu updates, helping improve customer interest and driving a 60% increase in seasonal meal sales.
  • Developed a cross-functional training program to increase team flexibility, reducing lag times during staff changes by 58%.
  • Worked in conjunction with the kitchen staff on food prep and order accuracy, reducing ticket errors by 47% during high-volume hours.
  • Collaborated with team of 4 in the development of standard.
  • Resolved customer complaints effectively by employing active listening and empathy, leading to a 81% improvement in overall satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society for Hospitality and Foodservice Management (SHFM)
  • National Registry of Food Safety Professionals (NRFSP)
  • Cross-Training Programs - method Internal Certification
  • Jaycees
  • American Medical Informatics Association
  • Toastmasters
  • Certified Foodservice Professional (CFSP) Certification
  • ServSafe Manager Certification
  • Server Certification through Seattle Alcohol Beverage Commission
  • Association for Supply Chain Management (APICS)

Certifications

  • Food Handler’s Permit - Massachusetts
  • Certified Professional in Catering and Event Planning (CPCEP)
  • Cisco Certified Internetwork Expert (CCIE)
  • CPR/AED Certification, standard
  • Allergen Awareness Certification
  • HACCP Manager Certification - Hazard Analysis Critical Control Points
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute (AHLEI)
  • OSHA Food Safety Certification
  • Certified Restaurant Manager (CRM) - National Restaurant Association
  • Advanced First Aid Certification - framework

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