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Skills

  • Operational improvement
  • Configuration and operation of audio-visual (AV) systems
  • IT and AV system convergence
  • Supervision
  • Operating video conferencing platforms (e.g., Zoom, Microsoft Teams)
  • MS Office
  • Detail-oriented system configuration and planning
  • Event AV systems optimization for audience engagement
  • Corporate multimedia technical support
  • Crestron proficiency

Work Experiences

  • Collaborated with marketing teams to produce high-quality promotional videos, increasing engagement rate on social media platforms by 54%.
  • Assisted creative teams in capturing high-quality video content for Salesforce campaigns, boosting brand visibility by 30%.
  • Achieved a 80% decrease in technical issues.
  • Had an excellent attendance record and was always on time for work.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Coordinated the installation of multimedia systems across 2 international locations, ensuring all projects were delivered on-time and within budget.
  • Collaborated with event producers.
  • Created comprehensive training programs on AV technology best practices, resulting in improved departmental efficiency and a 24% decrease in technical issues.
  • Configured, operated, and maintained audio-visual equipment for live stream events, improving overall production quality by 18% in 2022.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Achieved results in 2015.
  • Clear understanding of performance reporting and workflow optimization as well as performance reporting training.
  • Achieved 43% improved meeting outcomes.
  • Creative problem-solver.
  • Media Services Technician with 4 years of successful performance reporting and risk assessment experience.
  • Adept at identifying audio-visual system glitches.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in team leadership and process improvement backed up by Miscellaneous training.
  • With strong knowledge of process improvement, highly skilled in project management and data analysis.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Reduced webcast production time by 43% through the introduction of automated video encoding and streaming processes.
  • Collaborated with cross-functional teams to produce instructional videos, cutting production costs by 6 per project using streamlined workflows.
  • Collaborated with team of 10 in the development of program.
  • Documented and resolved program which led to procedure.
  • Negotiated AV rental contracts for large events, securing cost savings of 7 and negotiating additional service perks such as 24/7 support.
  • Managed AV inventory control systems, reducing losses and ensuring equipment availability for all event bookings by 77%.
  • Facilitated remote monitoring and management of AV systems, improving response times for equipment issues by 84% across multiple venues.
  • Collaborated with IT and Facilities teams to ensure proper integration of AV systems in new corporate buildings, maintaining full hardware compatibility.
  • Managed AV services for corporate events, achieving a 74% reduction in setup time by implementing new software automation tools.
  • Implemented video resolution enhancement techniques for event recordings, improving video quality by 55% with minimal increase in file size.

Affiliations

  • Multimedia Arts and Communication Association (MACA)
  • Association for Technology in Music Instruction (ATMI)
  • Interactive Multimedia & Collaborative Communications Alliance (IMCCA)
  • Media and Entertainment Services Alliance (MESA)
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Documentary Organization of Canada (DOC)
  • Academy of Television Arts & Sciences (ATAS)
  • Audio Engineering Society (AES)
  • Society of Broadcast Engineers (SBE)

Certifications

  • QSC Q-Sys Certification
  • SynAudCon Sound System Design Certification
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Dante Certification Level 1, 2, & 3
  • Barco Certified Specialist in Installation and Configuration
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Certified Public Accountant
  • Certified Meeting Professional (CMP)

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