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Skills

  • MS Office
  • Strategic planning
  • Data-driven decision making
  • Employee Development and Retention
  • Performance metrics analysis
  • Procedure equipment
  • Quality control
  • Continuous improvement methodologies
  • Team building
  • Relationship development

Work Experiences

  • Consolidated multiple operational functions, reducing overhead costs by $90,000 while maintaining team effectiveness and morale.
  • Consolidated multiple operational functions.
  • Conducted performance evaluations for a team of 6 employees.
  • Achieved results within the first three years.
  • Automated scheduling and reporting systems.
  • Built and maintained a high-performing team.
  • Achieved results in 2021.
  • Consistently improved productivity over 6 months.
  • Had an excellent attendance record and was always on time for work.
  • Answered 14 calls per 18 months to help customers with their questions and concerns.

Summaries

  • Accelerated cross-functional project delivery speed by 42%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results within the past year.
  • With excellent planning skills, he is capable of overseeing complex, high-value technical projects.
  • Achieved 22% cost savings.
  • Award-winning supervisor celebrated for fostering teamwork and transparency, achieving a 72% improvement in task completion rates.
  • Functional Supervisor is a multi-talented Functional Supervisor who is consistently rewarded for planning and operational improvements.
  • Achieved leadership development within three years.
  • Coached 15 junior associates to leadership.
  • Accomplished Functional Supervisor.

Accomplishments

  • Orchestrated team-wide policy updates that led to a process% improvement in compliance within Miscellaneous.
  • Designed and implemented a comprehensive program training program, increasing team efficiency by 37% within one year.
  • Led cross-functional team of 14 in achieving a 67% reduction in operational errors by utilizing data-driven performance reviews.
  • Led the refinement of existing SOPs, resulting in smoother workflows and a 73% increase in process efficiency.
  • Trained staff on new Workday, improving team productivity by 57% and decreasing operational down-time by 9 hours per month.
  • Fostered a culture of feedback that increased employee engagement by 51% and reduced turnover by 23% over three years.
  • Maximized team efficiency by introducing role-specific training modules, which resulted in 21% improvement in overall task completion rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 6 in the development of process.
  • Designed a continuous improvement program that reduced operational errors by 74% in less than one year.

Affiliations

  • Organizational Development Network
  • Human Capital Institute
  • Society for Human Resource Management (SHRM)
  • International Facility Management Association (IFMA)
  • Chartered Institute of Personnel and Development (CIPD)
  • Association of Change Management Professionals (ACMP)
  • Society for Industrial and Organizational Psychology (SIOP)
  • International Association of Administrative Professionals
  • International Association of Workforce Professionals (IAWP)
  • Global Association for Talent Development (GATD)

Certifications

  • Cisco Certified Network Professional (CCNP) - Cisco Systems
  • Leadership in Energy and Environmental Design (LEED) 2018
  • Certified Information Security Manager (CISM) – ISACA
  • Professional in Human Resources (PHR) - initiative
  • SHRM Certified Professional (SHRM-CP)
  • Certified Information Systems Auditor (CISA) - process
  • Advanced Project Management Certification (APMC) – Chicago
  • Certified in Production and Inventory Management (CPIM) – Association for Supply Chain Management (ASCM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Business Process Management (BPM), Lakeside Partners

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