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Skills

  • Beverage and wine expertise
  • Daily specials memorization
  • Menu presentation
  • Attention to order details
  • Business Strategy
  • Item promotion
  • Food sales and promotion
  • Hospitality service expertise
  • Order accuracy
  • Fine dining expertise

Work Experiences

  • Took down orders and worked with other team members to serve food and beverages quickly.
  • Ensured a safe and secure working environment by program.
  • Verified the ages of over 15 customers on a daily basis and stopped serving inebriated customers.
  • Special order requests, such as special occasion cakes and party platters, were fulfilled by me.
  • Kept up to date on current product locations.
  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses.
  • Did some cross-training as a host and assisted with tasks like greeting guests and escorting them.
  • Consistently received a 100% satisfaction rating from my customers.
  • Prepared specialty meats, salads, and cheeses by slicing, serving, and packaging them.
  • Ensured

Summaries

  • Upsell 11% of patrons served by an intuitive salesperson, increasing restaurant earnings and tips.
  • Dining Room Server is a gregarious Dining Room Server who thrives in fast-paced environments with high sales, service, and quality goals.
  • Talented at making cheerful recommendations, taking orders, and completing requests exactly as requested.
  • Experienced Dining Room Server with success in driving innovation and early adoption of emerging technologies and platforms.
  • Dedicated Dining Room Server capable of meeting the needs of a wide range of customers while remaining calm and professional at all times.
  • Dining Room Server with a broad understanding of program food and procedure establishments.
  • Capable of safely lifting 4 pounds to aid in event planning and transportation of necessary equipment.
  • Exceptional at overcoming obstacles and streamlining processes for maximum efficiency.
  • Ability to adjust to changing menus and policies, as well as deal with customer complaints.
  • Physically fit and energised, with a flexible schedule and a flexible mindset.

Accomplishments

  • Surpassed target upsell goals for daily specials and beverages at an average of 72% over one year.
  • Expanded wine and beverage knowledge, contributing to a 82% increase in wine sales.
  • Implemented a customer feedback tracking system, addressing customer concerns more efficiently and improving loyalty by 36%.
  • Sustained a high performing team and minimized employee turnover.
  • Contributed to a 84% boost in banquet service revenue by recommending upselling strategies.
  • Recognized for program.
  • Served as shift leader during busy hours, reducing food delivery time to tables by an average of several months minutes.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Closed up cashier operations at the end of each shift with 18 error-free transactions in two years, maintaining financial accuracy.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in standard.

Affiliations

  • Enrolled in the Certified Restaurant Server (CRS) program to increase expertise in wine and beverage recommendation.
  • Member of the National Restaurant Association, focusing on continuing education in food safety and service standards.
  • Participant in the 'Time Mastery for Food Servers' program, focusing on optimizing workflow for high-efficiency service during busy shifts.
  • Received certification from the American Society of Food and Beverage Experts in 2019, focusing on advanced service standards.
  • Attended ongoing webinars through the Fast Casual Industry Council (FCIC), learning effective meal presentation and service with speed.
  • Attained the Title of Certified Specialist of Wine (CSW) in 2024, specializing in wine education for enhanced guest beverage experiences.
  • Trained through the International Food and Beverage Forum, enhancing skills in food presentation and fine dining service standards.
  • Participated in training courses through the International Sommelier Guild for further development in wine service techniques.
  • Registered with the National Foodservice Educators Learning Network (NFELN) to keep up with best practices in food service training and education.
  • Regional member of the North America Sommeliers Association (NASA), enhancing knowledge on beverages and meal pairings.

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Office Specialist (MOS)
  • Cash Handling & Register Reconciliation Certificate - Expertise in accurate end-of-day financial balancing and reports.
  • Advanced Beverage Service Certification - Skills in recommending, serving, and handling beverages, including wine and cocktail service.
  • Alcohol Server Certification (TIPS) - Trained on responsible alcohol service in compliance with local laws.
  • CompTIA A+ Technician
  • HACCP for Foodservice Operations - Focus on hazard control principles in food preparation and service.
  • Certified Trainer in Restaurant Service from Ironclad Systems - Empowered to train new staff in proper service techniques and standards.
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+

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