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Skills

  • Medical office administration
  • System equipment
  • Relationship development
  • Patient scheduling
  • Patient Assessments
  • Administrative support
  • Budgets
  • Team building
  • Customer service
  • MS Office

Work Experiences

  • Achieved a 83% reduction in testing turnaround times.
  • Collaborated with the laboratory team.
  • Circled between exam rooms during each shift.
  • Acted as a first-point responder during code blue situations.
  • Assumed charge of patient flow management during high-volume times, coordinating care for up to 13 patients per hour without compromising quality.
  • Gathered information about the client's medical history, including medications, symptoms, and allergies.
  • Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and launched.
  • Assisted senior nurses in critical tasks.
  • Achieved Innovation Award for highest patient satisfaction rating.
  • Assessed incoming patients’ conditions.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Positive and upbeat personality with excellent communication abilities.
  • To improve patient satisfaction and retention, be cheerful during each patient interaction.
  • Adept at managing patient records.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Independent worker with extensive medical experience and a meticulous nature dedicated to providing the best possible care to patients.
  • Accomplished in instrument sanitation.
  • Within Miscellaneous, senior Emergency Department Clinical Assistant and outstanding performer in data analysis and project management.
  • Achieved recognition in 2019.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Worked under time-sensitive conditions to aid in patient transport and bed preparation, minimizing room turnover time by 55%.
  • Effectively participated in disaster preparedness drills, playing an essential role in testing department readiness in process.
  • Helped develop a new system for documenting medical errors and near-misses, resulting in a 65% improvement in hospital safety scores.
  • Administered basic medical procedures, including suture removal and wound dressing, under direct supervision of medical staff.
  • Provided emotional support to distressed patients during medical emergencies, contributing to improved patient experience ratings.
  • Collaborated with nursing staff to ensure proper patient prioritization, reducing patient wait time by 51% and increasing satisfaction scores.
  • Resolved product issue through consumer testing.
  • Collaborated with operations to carefully transport critical lab samples, improving response times to urgent diagnostic needs.
  • Reduced patient anxiety by clearly communicating information about treatment steps, medication, and procedures, and providing empathetic support.
  • Supported emergency department code teams in high-stakes scenarios, including cardiac arrests and trauma cases, ensuring smooth team communication and care delivery.

Affiliations

  • American College of Emergency Physicians (ACEP)
  • Certified Electronic Health Records Specialist (CEHRS)
  • Society for Academic Emergency Medicine (SAEM)
  • Association of Information Technology Professionals
  • National Association for Healthcare Transport Management (NAHTM)
  • Project Management Institute
  • National Phlebotomy Association (NPA)
  • American Association of Medical Assistants (AAMA)
  • American Hospital Association (AHA)
  • National Association of Clinical Nurse Specialists (NACNS)

Certifications

  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Infection Control (IC) Certification – Certification Board of Infection Control and Epidemiology (CBIC)
  • Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcareer Association (NHA)
  • Healthcare Ethics Consultant-Certified (HEC-C) – American Society for Bioethics and Humanities (ASBH)
  • Medication Administration Certification - standard
  • Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)
  • Basic Life Support (BLS) Certification – American Heart Association (AHA)
  • Certified Business Analysis Professional (CBAP)
  • ServSafe

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