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Skills

  • Computer literate
  • Expert in method
  • Claims analysis
  • Broad-based compensation programs
  • Marketing program performance
  • Planning and Organization
  • Project-based programs
  • Cash handling and management
  • Strong interpersonal skills
  • Types 6 wpm

Work Experiences

  • Was in charge of answering customer questions about merchandise and pricing.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.
  • Dealt with claims in accordance with the client's and the company's policies, procedures, best practices, and regulations.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Completed physical inventory counts each one year.
  • Was in charge of data tracking, documentation, client correspondence, and office operations.
  • Was thorough and professional in my responses to all customer inquiries.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
  • Provided prompt and courteous assistance to customers in person and over the phone.

Summaries

  • Power BI and procedure techniques have been taught to me.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Meticulous Program Staff capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using HubSpot.
  • Skilled at staff training and building rapport with clients.
  • 7 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Program Staff is an outgoing individual who excels at customer satisfaction and retention.
  • Successful Training Manager with experience selecting trainers, curriculum, and course plans to meet challenging training goals.
  • Clear understanding of stakeholder engagement and team leadership as well as budget management training.
  • Bring extensive high-call volume experience working with initiative consumers spanning 17 years.
  • Exceptionally effective at educating people of all skill levels.

Accomplishments

  • Created risk management plans and protocols that resulted in a 44% decrease in project downtime for Adobe Creative Suite.
  • Implemented new tools standard for tracking program success metrics in real-time, improving reporting frequency by 34%.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Achieved status as one of 18 top sales performers in the region comprised of 5 stores.
  • Mentored and coached junior staff through professional workshops, improving employee performance metrics by 67% over 18 months.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Handled logistics for multi-location service delivery, maintaining a 25% on-time performance.
  • Increased sales 13% over 6 months.
  • Developed content for program-specific workshops that resulted in a 26% increase in audience engagement and participation.

Affiliations

  • Project Management Institute (PMI)
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • National Council of Nonprofits
  • International Association for Public Participation (IAP2)
  • National Association of Social Workers
  • Association of Fundraising Professionals (AFP)
  • Evaluation and Research Society
  • Rotary International
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Public Speaking Specialist (CPSS) - 2020
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Leadership & Program Development Certification by Beacon Labs
  • Leadership Essentials Certificate
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Google Analytics Certification - 2018
  • Customer Service Professional Certificate
  • Certified Risk Management Professional (CRMP) - 2022
  • Certified Public Accountant

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