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Skills

  • Computer literate
  • Results-oriented
  • Problem resolution
  • Safety measures
  • Multi-Task Management
  • Conflict resolution
  • Active listening
  • Relationship development
  • Customer satisfaction
  • Alcohol and substance abuse

Work Experiences

  • Addressed academic challenges in 2023.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved funding in 2020.
  • Assisted 14 students in the counseling program.
  • Advised students on college applications and career pathways, contributing to an Excellence Award win in the state college acceptance rankings.
  • Entered data into the SAP system, including payments, account information, and call logs.

Summaries

  • Highly effective in team leadership, evaluating personnel performance, and putting in place top-notch strategies.
  • Fluent in both English and Spanish.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Service-driven
  • Articulate
  • Strategic planning and vendor management, a results-oriented School Counselor and team facilitator who is skilled at coordinating and implementing IEP and 504 plans.
  • Determined sales and marketing professional with 11 years of experience in system industry.
  • Skills in stakeholder engagement and quality assurance are available.

Accomplishments

  • Integrated data collection and analysis using HubSpot, increasing efficiency in reporting and response times for student concerns by 52%.
  • Collaborated with special education staff to ensure accurate IEP compliance, meeting the needs of students with individualized learning plans.
  • Trained and mentored new counselors in 2022, facilitating smoother integration of new staff into the student counseling process.
  • Assessed student needs using counseling assessments and devised individualized support plans, reducing absenteeism by 53%.
  • Led monthly group counseling sessions focused on stress management, increasing student participation rates by 18%.
  • Developed and maintained partnerships with external counselors, offering enhanced mental health support and broadening available resources.
  • Documented and resolved standard which led to framework.
  • Mediated conflict resolutions between students and staff, achieving a 70% decrease in repeat incidents.
  • Created and distributed mental health resources for students, contributing to a 63% improvement in the overall school wellness score.
  • Coordinated with teachers to make sure intervention strategies were aligned with each student's academic plan, improving academic success by 71%.

Affiliations

  • Association for Computing Machinery
  • Society of Counseling Psychology - Division 17 of the APA
  • National Association for College Admission Counseling (NACAC)
  • Rotary International
  • Learning Disabilities Association of America (LDA)
  • Coalition of Schools Educating Boys of Color (COSEBOC)
  • Association of Educational Therapists (AET)
  • Children's Mental Health Network
  • Association for Supply Chain Management (APICS)
  • Association for Specialist in Group Work (ASGW)

Certifications

  • ServSafe
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Mental Health Crisis Response Certification - standard
  • Professional Certificate in School Mental Health - metric
  • Ethical and Legal Issues in School Counseling - Ironclad Systems
  • Certified Anger Management Specialist (CAMS) - Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Certified Academic Life Coach (CALC) - Lakeside Partners
  • Diversity and Inclusion in Counseling Certification - Cedar Works

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