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Skills

  • Customer inquiries
  • Document management
  • Time management
  • Relationship development
  • Regulatory compliance
  • Billing adjustments handling
  • Financial reconciliation
  • Cost savings initiatives
  • Membership finance management
  • Communications

Work Experiences

  • Contributed to 82% increase in event-related membership sales.
  • Actively engaged prospective members during category, contributing to 49% increase in event-related membership sales.
  • Created and enforced better compliance tracking, increasing membership policy adherence by 33%.
  • Created better compliance tracking.
  • Collaborated with departments.
  • Coordinated new membership initiatives.
  • Achieved 28% satisfaction rate.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Achieved a 81% increase in conversions.
  • Transported Microsoft Excel to the past year customer locations.

Summaries

  • Membership Clerk with 15 years of successful client relations and team leadership experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accurately tracked member compliance, driving 41% adherence to membership policies and securing clean audit results.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • With exceptional knowledge of performance reporting, skilled at cross-functional collaboration and HubSpot use.
  • Collaborated with marketing teams and provided critical demographic analytics, resulting in a 56% increase in targeted memberships.
  • Achieved 43% compliance in audits.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Created new reporting mechanisms.
  • Achieved a 71% reactivation rate.

Accomplishments

  • Expanded membership enrollment by coordinating with sales teams to offer tailored memberships suitable to specific member demographics, leading to a 17% increase in sign-ups.
  • Designed a member newsletter using Workday, increasing engagement rates by 80%. Named team lead for future communication efforts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in the development and execution of a member referral program which attracted 17 new sign-ups in several months.
  • Trained 12 new team members on CRM software and membership data entry processes, improving overall team performance and reducing processing times by 48%.
  • Collaborated with the IT department to deploy a new membership tracking system, reducing administrative overhead by 24% and improving record accuracy.
  • Enhanced the membership database by implementing a new CRM system, increasing operational efficiency by 51%.
  • Resolved product issue through consumer testing.
  • Processed member inquiries using advanced CRM tools, effectively addressing and resolving over 15 issues per day with a 47% customer satisfaction score.
  • Conducted internal audits of member accounts, identifying and resolving over 2 billing discrepancies in less than one year.

Affiliations

  • International Customer Service Association (ICSA)
  • International Council of Nurses
  • National Society for Event Planners (NSEP)
  • Financial Management Association (FMA)
  • Society of Women Engineers
  • Lions Club
  • International Confederation of Financial Associations
  • Association of Billing and Membership Management Systems
  • National Automated Billing Society (NABS)
  • Toastmasters

Certifications

  • Certified Membership Communication Specialist (CMCS)
  • Certified Fundraising Executive (CFRE)
  • CompTIA A+ Technician
  • Certified Professional in Special Reports Generation (CPSRG)
  • Budget and Membership Forecasting Certification (BMFC)
  • Financial Reconciliation Techniques (FRT) Certification
  • Google Certified Professional Cloud Architect
  • Leadership in Financial Member Services (LFMS) Certification
  • Certified Administrative Professional (CAP)
  • Qualified Document Management Professional (QDMP)

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