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Skills

  • Workflow planning
  • Coordinating program activities
  • Office equipment operations
  • Event coordination
  • Office management
  • Expense reduction
  • Labor relations
  • Customer service excellence
  • Payroll and budgeting
  • Risk management

Work Experiences

  • Verified and tracked all project deadlines to ensure a smooth workflow and satisfied clients.
  • Improved communication efficiency as the primary liaison for departments, clients, and vendors.
  • Ensured
  • Invented
  • Trained new employees on customer service policies and procedures to maintain operational consistency.
  • Was in charge of special projects and was very good at problem-solving.
  • Worked professionally to meet the needs of all clients, vendors, and public visitors.
  • Was in charge of answering phones and performing clerical duties in the office.
  • Handled accounts receivable collections by making collection calls for past due accounts.
  • Examined how to effectively manage warehouse inventories by utilizing business items.

Summaries

  • Ambitious
  • Dependable
  • 8 years of experience streamlining processes, managing talented team members, and performing process improvement by an educated professional.
  • Expert Assistant Business Office Manager with OSHA and Healthcare office and personnel management experience.
  • Individual who is tech-savvy and knows a lot about Asana and QuickBooks.
  • Customer service and engagement skills are exceptional in this motivated Administrative Assistant.
  • Focused on customer service
  • Multidisciplinary professional demonstrating key techniques in policy, procedure, and process improvement initiatives to reduce labor, boost productivity, and maintain quality in all aspects of administrative support.
  • Administrative Assistant who is meticulous and methodical in organizing, planning, and managing daily clerical needs.
  • Receptionist who is knowledgeable and professional and has experience with administrative support and customer service.

Accomplishments

  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Resolved product issue through consumer testing.
  • Program Trained medical billing staff of 7 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Vendor Management: Negotiated low vendor rates for office supplies.
  • Conducted detailed internal audits on office operations, identifying inefficiencies and implementing corrective measures that saved the department an estimated $13 annually.
  • Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Earned “Employee of the Year” in 2019.
  • Designed and implemented new standardized office procedures, reducing processing times by 18% and increasing overall efficiency.
  • Automated manual data entry tasks using Excel macros, reducing errors by 84% and saving approximately 4 hours per week in administrative work.
  • Created detailed expense reports that accurately reflected departmental spend, allowing for more efficient budget allocation for future quarters.

Affiliations

  • Project Management Institute
  • Association for Financial Professionals (AFP)
  • International Association of Administrative Professionals
  • Lions Club
  • Financial Executives International (FEI)
  • National Association of Professional Women (NAPW)
  • American Medical Informatics Association
  • International Business Association (IBA)
  • International Public Management Association for Human Resources (IPMA-HR)
  • Association of School Business Officials International (ASBO)

Certifications

  • Certified Healthcare Office Manager (CHOM)
  • Certified Office Manager (COM) by Vantage
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Cisco Certified Network Associate (CCNA)
  • Advanced Excel Training Certification by HubSpot
  • Certified Records Manager (CRM)
  • Project Management Professional (PMP) by Beacon Labs
  • Business Administrator Certification by Northwind
  • Certified Billing and Coding Specialist (CBCS) by Harbor & Co.
  • Certified Administrative Professional (CAP)

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