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Skills

  • Efficiency increase initiatives
  • Inventory management
  • Safety standards and protocols
  • Freight and logistics industry knowledge
  • Relationship development
  • Equipment monitoring
  • Tire changing
  • Problem resolution
  • Electronic control systems maintenance
  • Team management

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assessed aging reefer units.
  • Built strong relationships with category clients, leading to annual contract renewals and over $15 in additional service revenue.
  • Spent 10% of my time traveling to customer locations to work on-site.
  • Dismantled worn or faulty components in order to replace or repair them.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 95% success rate in minimizing equipment downtime.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with process customers to determine their needs and deliver category service.
  • Collaborated with framework team to redesign the preventive maintenance program, improving unit efficiency by 59%.

Summaries

  • Assessed and refurbished reefer units.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Reefer Technician.
  • Costs were consistently reduced while profits were increased.
  • Completed over 9 field service calls in a quarter.
  • Corrected underlying causes of reefer unit failures.
  • Reefer Technician is a multi-talented Reefer Technician who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Workday, Microsoft Excel, and Power BI operations are all familiar to me.
  • Collaborated with logistics teams on 16 major distribution projects.

Accomplishments

  • Conducted fleet-wide inspections of refrigeration units, ensuring 36% compliance with food safety and transport regulations.
  • Developed detailed work reports and maintenance plans, facilitating clear communication between technicians and management.
  • Developed a standardized testing procedure, improving diagnostic accuracy by 52% and reducing rework.
  • Led a team of 5 technicians in troubleshooting electrical, mechanical, and pneumatic systems for reefer units.
  • Provided technical support to the customer service department, leading to a 65% reduction in unresolved service tickets.
  • Utilized continuous improvement methodologies to streamline reefer inspection processes, decreasing inspection times by 66%.
  • Contributed to a 17% cost reduction by negotiating supplier contracts and optimizing part procurement for repairs.
  • Documented and resolved system which led to method.
  • Successfully refurbished and repaired over 14 reefer units per month, reducing downtime by 71%.
  • Resolved product issue through consumer testing.

Affiliations

  • Refrigeration Technology Standards Board – Accredited Member
  • American Medical Informatics Association
  • Refrigeration Engineers and Technicians Association (RETA)
  • Member of Refrigerated Fleet Management Consortium
  • National Occupational Competency Testing Institute (NOCTI) – HVACR
  • Emergency Mechanical Repair Responders Network (EMRRN)
  • American Society of Heating, Refrigeration, and Air-Conditioning Engineers (ASHRAE)
  • Association for Computing Machinery
  • Container and Chassis Society – Refrigerated Division
  • Jaycees

Certifications

  • Certified HVAC Preventative Maintenance Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Refrigeration Service Engineers Society (RSES) Certificate Member
  • Certificate in Programmable Logic Controllers (PLCs) for Refrigeration Systems
  • Refrigeration and Air-Conditioning Mechanic Apprenticeship Program
  • Certified Public Accountant
  • Institute of Refrigeration (IOR) Membership process
  • Carrier Transicold Technician Certification

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