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Skills

  • Customer service
  • Organization
  • Sales goal achievement
  • Conflict Resolution in Customer Inquiries
  • Relationship development
  • Project estimation and bidding
  • Metric equipment knowledge
  • Data-driven decision making
  • Team management
  • Project organization

Work Experiences

  • Customers were given an explanation of the diagnostic findings as well as repair or service options.
  • Achieved results in 2015.
  • Achieved a 72% reduction in errors.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Acted as the primary liaison for VIP clients.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved growth during initiative.
  • Advised clients on opening HubSpot accounts.
  • Taught customer employees and managers how to operate and maintain machines.
  • Advised clients on opening of Tableau accounts, generating an increase of 10% in new accounts opened during process.

Summaries

  • Hardworking and meticulous, with a passion for mentoring technicians and empowering leadership to develop highly effective teams.
  • High-volume service call management experience with a focus on quality and efficiency.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Career-driven Universal Associate Banker Teller.
  • Dynamic Service Technician seeking a Universal Associate Banker Teller position in which to apply preventive maintenance skills and a proven track record of resolving emergency service issues.
  • Service Technician with 6 years of experience in maintenance, troubleshooting, and repair, as well as an aptitude for data analysis.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Achieved 42% accuracy in cash handling.
  • Committed to providing excellent customer service and communication.
  • Achieved 78% accuracy.

Accomplishments

  • Identified operational inefficiencies and recommended process improvements, improving transaction processing speed by 47%.
  • Took a proactive approach to product recommendations, achieving a 25% success rate in upselling bank services.
  • Assisted in the launch of a new online banking feature, resulting in 10% adoption by current clients within the first 14 months.
  • Improved customer acquisition by 26% through personalized account recommendations, helping to increase overall foot traffic to the branch.
  • Provided exceptional customer service, resulting in a 74% improvement in Net Promoter Score during metric.
  • Achieved PMP in fraud prevention, enhancing branch security and reducing fraudulent transactions by 65%.
  • Developed and maintained strong working relationships with risk mitigation teams, ensuring a 39% reduction in transaction disputes.
  • Collaborated with cross-functional teams to optimize product recommendation strategies, increasing customer engagement by 51%.
  • Analyzed customer behavior data and offered personalized credit card solutions, achieving a 73% increase in conversion rates.
  • Developed a strong rapport with retail customers, achieving a 58% retention rate and acting as a trusted advisor for their banking needs.

Affiliations

  • National Association of Branch Operations Management
  • Certified Treasury Professional (CTP) Certification
  • Society of Women Engineers
  • Next Generation of Financial Service Professionals (NGFSP)
  • Federal Reserve Bank’s Economic Education Program
  • Institute of Certified Bankers (ICB)
  • American Society of Safety Professionals
  • Customer Service Professionals Network
  • Society for Human Resource Management (SHRM)
  • Credit Union National Association (CUNA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certified Banking Security Professional (CBSP) - ICS (Institute of Certified Bankers) - 2023
  • Certified Customer Experience Professional (CCXP) - CXPA - 2018
  • FIS Teller Training Certification (Core Banking Systems) - 2021
  • Certified Personal Banker (CPB) - ICB (Institute of Certified Bankers) - 2016
  • Conflict Resolution in Financial Services Certification - Beacon Labs - 2020
  • CompTIA Security+
  • Accredited Customer Service Specialist (ACSS) - Meridian - 2023
  • Certified Check & Security Document Examiner (CCSDE) - NIDD (National Institute for Document Destruction) - 2016

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