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Skills

  • Process improvement
  • Budgets
  • Patient document tracking
  • Trial management
  • Supervision
  • Accident and incident report handling
  • Relationship development
  • Adverse Event Reporting
  • Clinical trial coordination
  • Data Integrity and Quality Control

Work Experiences

  • Achieved a 53%-point rise in overall satisfaction ratings.
  • Assisted with data validation and entry for clinical trial reports, ensuring 44% accuracy in final submissions to the FDA.
  • Collaborated with physicians to develop patient progress reports.
  • Followed informed consent procedures and kept track of everything.
  • Achieved a 73% improvement in overall clinic ratings.
  • Had an excellent attendance record and was always on time for work.
  • Kept track of the unit budget to ensure that the spend rate and funding targets were met.
  • Collaborated with clinical team.
  • Collaborated with nursing staff.
  • Achieved a 57% reduction in compliance issues.

Summaries

  • Assistant Clinical Coordinator highly proficient in implementing clinical protocols aligned with system, reducing compliance issues by 17%.
  • Achieved a 76% improvement in record-keeping accuracy.
  • Excellent problem-solving skills and a meticulous nature.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Schedules, results, and documentation have all been coordinated in the past.
  • Amplified follow-up care rates.
  • Adept at process improvement, successfully reducing appointment no-shows by 67% through the development and implementation of a patient reminder system.
  • Created a 28% boost in clinic efficiency.
  • Collaborative professional with a proven ability to forge cross-disciplinary partnerships within healthcare, improving data integrity by 74% through careful oversight and coordination.
  • Achieved a 71% decrease in grievances.

Accomplishments

  • Led conflict de-escalation initiatives in clinic settings, reducing patient complaints by 34% and boosting overall patient satisfaction ratings.
  • Introduced telehealth services across 9 locations, reducing patient on-site visits by 59% and decreasing overall travel costs by $5,000.
  • Worked closely with IT to implement telehealth capabilities that expanded access to care and increased patient engagement metrics by 63%.
  • Reduced wait times by 36% through effective scheduling, cutting patient dissatisfaction rates by 26% and leading to improved care delivery.
  • Collaborated with clinical and administrative staff to introduce workflow improvements, achieving a 70% increase in team efficiency over 6 months.
  • Utilized Workday to automate patient records processing, resulting in 53% faster workflows and fewer clerical errors.
  • Designed and executed a patient reminder program, resulting in a 22% drop in missed appointments, enhancing clinic operational efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Liaised between 4 clinics to standardize patient care protocols, resulting in improved resource sharing and quality assurance efforts across all locations.
  • Managed clinical schedules for 2 doctors and specialists using Tableau, leading to a 23% increase in patient visit capacity.

Affiliations

  • Health Care Compliance Association (HCCA)
  • Rotary International
  • Society of Human Resource Management
  • Association of Clinical Research Organization (ACRO)
  • National Coordinating Center for Clinical Trials (NCCCT)
  • American Marketing Association
  • Public Responsibility in Medicine and Research (PRIM&R)
  • International Association for Clinical Simulation and Learning (INACSL)
  • Freemason
  • Association of Information Technology Professionals

Certifications

  • Salesforce
  • Nursing Administration Certification (NE-BC) - Lakeside Partners
  • Good Clinical Practice (GCP) Certification - 2015
  • Certified Patient Care Technician (CPCT/A) Harbor & Co.
  • Project Management Professional (PMP)
  • Advanced Cardiac Life Support (ACLS) Certification - 2019
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Patient Advocacy Certification - Cedar Works

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