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Skills

  • Medical office operations management
  • Patient referral coordination
  • Team building
  • Appointment no-show rate reduction
  • Electronic Health Records (EHR) management
  • Document prep for clinical studies
  • Healthcare software training (ServiceNow)
  • Automated scheduling management
  • Medical billing and coding
  • Regulatory compliance

Work Experiences

  • Collaborated with the medical team.
  • Achieved a 55% reduction in denied claims.
  • Achieved a 9% decrease in unpaid claims.
  • Completed during Qprocedure of 2017.
  • Achieved a $17 recovery in lost revenue.
  • Coordinated and maintained compliance with regulatory standards such as HIPAA and OSHA, earning high marks in the 2021 framework audit.
  • Achieved 76% savings on administrative expenses.
  • Was in charge of financial documents like expense reports and invoices.
  • Completed within 7 months.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • Aligned operations with best practices.
  • Medical Administration Specialist with 5 years of successful strategic planning and client relations experience.
  • Achieved $4 in recovered revenue.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Boosted patient satisfaction by 30% through the optimization of intake processes and timely referral coordination for specialized care.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Adept at facilitating HIPAA compliance.
  • Trained in HubSpot and possesses exceptional project management abilities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved a 26% boost in patient satisfaction.

Accomplishments

  • Resolved over 6 medical claim denials per month, increasing revenue recovery rate by 19% using system.
  • Documented and resolved initiative which led to method.
  • Introduced a patient feedback system, which led to a 53% improvement in overall service satisfaction scores within 4 months.
  • Led the documentation of standard policies and procedures, resulting in greater compliance with healthcare regulations.
  • Collaborated with the IT support team to troubleshoot and resolve technical issues with category, ensuring minimal disruption to clinic operations.
  • Effectively processed a monthly average of 11 patient billing transactions with a 99% accuracy rate using standard.
  • Received consistent positive patient feedback by enhancing customer service training for front-desk staff, leading to an increase in patient satisfaction by 27%.
  • Implemented a claims tracking system that improved denial resolution rates by 34%, directly impacting reimbursement timelines.
  • Assisted in the budget planning process, identifying areas for cost savings, resulting in an overall reduction in operational costs by 48%.
  • Collaborated with a cross-functional team to transition from paper to digital medical records, raising staff efficiency by 53% and improving record accessibility.

Affiliations

  • International Association of Administrative Professionals
  • Rotary International
  • National Alliance of Medical Auditing Specialists (NAMAS)
  • California Association of Healthcare Facilities (CAHF)
  • Jaycees
  • Association for Computing Machinery
  • American Society for Health Care Risk Management (ASHRM)
  • Healthcare Information and Management Systems Society (HIMSS)
  • National Certified Medical Office Manager (NCMOM)
  • National Association for Health Professionals (NAHP)

Certifications

  • Certified Medical Coding Specialist Meridian
  • Certified Healthcare Professional (CHP) Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Clinical Medical Assistant (CCMA)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Healthcare Quality Improvement (CHQI) Lakeside Partners

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