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Skills

  • Customer service
  • Problem resolution
  • Performance metrics analysis
  • Medical office phone triage systems
  • Insurance claim processing
  • Project organization
  • Cross-functional team collaboration
  • Organization
  • Monthly revenue tracking for clinics
  • Conflict resolution with patients and staff

Work Experiences

  • Collaborated with IT to troubleshoot software issues.
  • Communicated directly with sales representatives to secure necessary medical supplies and achieved a 60% reduction in supply order errors within 9 months.
  • Collaborated regularly with labs, pharmacies, and referral sources, ensuring all patient prescriptions, referrals, and test orders were handled with zero errors over 14 months.
  • Kept meticulous records of office inventories and ordered additional supplies for $12.
  • Accelerated patient booking by 28%.
  • Achieved a 65% increase in patient collections by implementing personalized payment plans for underinsured patients.
  • Coordinated and documented patient referrals for specialized care, leading to a 65% increase in patient satisfaction ratings.
  • Collaborated with the medical team.
  • Allowed patients to upload insurance details.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.

Summaries

  • Medical Administration Specialist is a multi-talented Medical Administration Specialist who is consistently rewarded for planning and operational improvements.
  • For a busy framework practice, a capable Medical Administration Specialist capable of handling all medical administrative needs.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • With over 9 years of experience in the framework industry, I am committed to organization and collaboration.
  • Proven experience in initiative and standard environments, as well as knowledge of provider requirements.
  • Medical Administration Specialist with 5 years of successful strategic planning and client relations experience.
  • Achieved a 57% improvement in patient feedback scores.
  • Adept at facilitating HIPAA compliance and ensuring patient confidentiality, managing data for more than 13 patients across multiple clinical settings.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Medical Administration Specialist is a well-organized Medical Administration Specialist who is well-versed in healthcare processes and administrative requirements.

Accomplishments

  • Revised and optimized existing medical workflows, resulting in a 41% improvement in the efficiency of weekly patient appointment management.
  • Implemented quality assurance processes for billing that led to the reduction of rejected claims by 72% within the first 15 months.
  • Headed the successful implementation of a new EHR system for a 4-employee clinic, significantly enhancing daily operational workflows.
  • Streamlined the referral system process across departments, reducing processing times by 9% and improving communication flow between teams.
  • Expedited claims processing, resolving a backlog of 17 delayed cases, significantly improving cash flow and revenue cycle management.
  • Led the documentation of standard policies and procedures, resulting in greater compliance with healthcare regulations.
  • Trained staff on the implementation and use of initiative, resulting in a 49% increase in effective use on a day-to-day basis.
  • Implemented a patient portal that increased patient satisfaction by 69% and reduced administrative burden, resulting in faster insurance verification.
  • Reduced administrative expenses by 59% through strategic budget management during the 2023 fiscal year, resulting in improved allocation for patient care facilities.
  • Developed an improved process for medical coding documentation across the department, resulting in a reduction of coding errors by 78% in 2018 year.

Affiliations

  • National Association for Health Professionals (NAHP)
  • California Association of Healthcare Facilities (CAHF)
  • Rotary International
  • American Society for Health Care Risk Management (ASHRM)
  • Physician Office Managers Association of America (POMAA)
  • Society of Human Resource Management
  • American College of Healthcare Executives (ACHE)
  • American Medical Informatics Association
  • Healthcare Financial Management Association (HFMA)
  • Medical Administrative Assistant Certification (CMAA) metric

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Professional Biller (CPB) - Summit Group, 2020
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Health Information Technology for Economic and Clinical Health (HITECH) Act Training
  • CompTIA Security+
  • Certified Patient Account Representative (CPAR)
  • American Health Information Management Association (AHIMA) Certified Coding Associate
  • CompTIA A+ Technician

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