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Skills

  • Supply Chain Management
  • Customer service excellence
  • Business operations
  • Leadership & Team Training
  • Regulatory compliance
  • Medical Coding procedure, program Familiarity
  • Handling Confidential Information
  • Prior authorization processing
  • Multi-line phone system management
  • Interdepartmental coordination

Work Experiences

  • Collaborated with physical therapists to prepare treatment rooms and equipment, reducing patient downtime by 67%.
  • Developed personalized appointment scheduling routines.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Coordinated patient discharge instructions with physical therapists, improving continuity of care and post-treatment compliance.
  • Collaborated with framework to adjust claims procedures, boosting reimbursement rates by 68%.
  • Enhanced patient satisfaction ratings by 74%.
  • Kept meticulous records of office inventories and ordered additional supplies for $16.
  • Booked 14 patient appointments weekly.
  • Conducted patient surveys.
  • Distributed newsletters to over 17 patients.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Allowed clinicians to maximize their time with patients.
  • Within Miscellaneous, senior Physical Therapy Secretary and outstanding performer in team leadership and performance reporting.
  • Achieved zero downtime during migration.
  • With over 5 years of experience in the framework industry, I am committed to organization and collaboration.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved a 72% approval success rate.
  • Boosted overall ratings by 53% in 17 months.
  • Advanced in medical billing and coding.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Supported physical therapists by organizing patient intake processes, enabling a 41% reduction in daily administrative load for therapists.
  • Created and distributed monthly office newsletters to over 12 patients, resulting in increased patient engagement and clinic visibility.
  • Spearheaded a project to automate daily patient appointment reminders, leading to a 64% improvement in appointment attendance.
  • Effectively multi-tasked between scheduling, billing, and front-desk communications in a fast-paced clinic, enhancing overall office efficiency.
  • Generated detailed monthly summaries of billing errors and insurance claim rejections, leading to a 54% reduction in future claims denials.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved system which led to metric.
  • Assisted physical therapists by gathering patient progress data, improving documentation accuracy rates by 27% and expediting treatment adjustments.
  • Responded timely to patient inquiries regarding appointments, insurance coverage, and treatment plans, ensuring high levels of patient satisfaction.
  • Organized 17 outreach campaigns targeting local physicians, increasing referral rates by 72% and expanding the clinic’s patient base.

Affiliations

  • Freemason
  • Rotary International
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Health Information and Management Systems Society (HIMSS)
  • Society for Human Resource Management (SHRM) – Healthcare Specialty
  • Association for Supply Chain Management (APICS)
  • Association of Administrative Professionals (AAP)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Medical Group Management Association (MGMA)

Certifications

  • Medical Insurance Verification Certification - Meridian
  • ICD-10 Medical Coding Certification - Summit Group
  • Health Information Technology Certification - Vantage
  • Certified Professional Practice Manager (CPPM) - Lakeside Partners
  • CompTIA A+ Technician
  • Certified HIPAA Professional (CHP) - Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Basic Life Support (BLS) Certification – American Heart Association
  • Certified Healthcare Access Associate (CHAA) - Vantage
  • Certified Medical Office Manager (CMOM) - Meridian

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