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Skills

  • Communications
  • Prior authorization processing
  • Budgets
  • Relationship development
  • Patient Registration
  • Medical Billing and Reconciliation
  • Method equipment
  • Supervision
  • Data migration
  • Time management

Work Experiences

  • Developed patient care correspondence templates, increasing efficiency in follow-up communication by 16%.
  • Achieved results within 4 months.
  • Assessed incoming patients' concerns.
  • Collaborated with physical therapists to prepare treatment rooms and equipment, reducing patient downtime by 67%.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Assessed and triaged incoming patients’ administrative and medical concerns, reducing front-office bottlenecks.
  • Analyzed patient flow.
  • Enhanced patient satisfaction ratings by 15% through developing personalized appointment scheduling routines.
  • Assisted with scheduling.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.

Summaries

  • For a busy system practice, a capable Physical Therapy Secretary capable of handling all medical administrative needs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Approachable and professional.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Allowed clinicians to maximize their time with patients.
  • Collaborated with cross-functional teams.
  • Physical Therapy Secretary is a multi-talented Physical Therapy Secretary who is consistently rewarded for planning and operational improvements.
  • Achieved a 27% improvement in billing accuracy.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.

Accomplishments

  • Documented and resolved system which led to metric.
  • Maintained high levels of patient confidentiality when handling sensitive information, successfully passing annual compliance audits without incident.
  • Collaborated with a team of 7 staff members to improve patient intake processing, reducing check-in and wait times by 44%.
  • Collaborated with therapists on customized patient scheduling solutions, increasing patient satisfaction ratings by 52% year-over-year.
  • Spearheaded a project to automate daily patient appointment reminders, leading to a 64% improvement in appointment attendance.
  • Created and distributed monthly office newsletters to over 12 patients, resulting in increased patient engagement and clinic visibility.
  • Facilitated coordination between therapists and insurance companies, cutting down approval delays for key patient treatments by 16% days.
  • Assisted in processing insurance claims, reducing rejection rates by 22% through diligent verification and timely follow-up processes.
  • Developed and implemented a patient follow-up protocol, leading to a 19% improvement in therapy adherence and recovery outcomes.
  • Collaborated with team of 14 in the development of framework.

Affiliations

  • National Association of Social Workers
  • Healthcare Data and Reporting Association
  • American Association of Healthcare Administrative Management (AAHAM)
  • National Association for Alternative Staffing (NAAS)
  • American Society of Safety Professionals
  • Toastmasters
  • Physical Therapy Business Alliance (PTBA)
  • International Council of Nurses
  • Society of Healthcare Business Professionals (SHBP)
  • Patient Access Certification by NAHAM

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Patient Account Specialist (CPAS) - Cedar Works
  • CompTIA A+ Technician
  • Medical Office Assistant Certification - Ironclad Systems
  • Certified HIPAA Professional (CHP) - Harbor & Co.
  • Certified Outpatient Coder (COC) metric
  • Healthcare Financial Management Certification (HFMA) - Vantage
  • Advanced Medical Terminology Certification - Northwind
  • Certified Professional Practice Manager (CPPM) - Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)

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