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Skills

  • Account reconciliation
  • Team building
  • Bad Debt Reduction Strategies
  • Accounts receivable turnover improvement
  • Cross-departmental collaboration
  • Customer retention during collections
  • Advanced Excel data analysis
  • Compliance with local, state, and industry regulations
  • Cultural sensitivity in client interactions
  • Client relationship building

Work Experiences

  • Achieved an annual customer satisfaction rate of 78% %.
  • Achieved a 77% decrease in unresolved cases.
  • Assessed customer payment histories to strategically assign risk tiers, resulting in a 67% improvement in early collections.
  • Oversaw the delivery of framework project by process team, which resulted in procedure.
  • Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
  • Analyzed billing and payment data.
  • Achieved a 18% resolution.
  • Addressed clients' concerns.
  • Achieved Outstanding Service Award for exceeding monthly collection goals.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Adept in cross-departmental collaboration.
  • Achieved this for 2017.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Accounts Receivable Specialist with 5 years of experience in the accounts receivable function.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Bilingual Collections Specialist is a multi-talented Bilingual Collections Specialist who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Offering customers payment plans and alternative debt restructuring options, they are well-versed in reducing loss and write-offs.
  • Bilingual collections specialist.
  • Achieved a 20% improvement in accounts receivable turnover.

Accomplishments

  • Introduced incentive programs for early payments, resulting in a 67% decrease in overdue balances.
  • Provided key insights into customer payment behavior, guiding decisions that reduced bad debt by 39%.
  • Recovered over $36,000 in outstanding balances from non-English speaking clients by leveraging bilingual negotiation skills.
  • Partnered with legal counsel to draft and revise customer agreements, enhancing the collections legal process.
  • Developed and delivered presentations on collection best practices, including multilingual client communication, resulting in a 37% team improvement.
  • Recovered over $158,000 in past due accounts using effective follow-up strategies and CRM system optimization.
  • Awarded President's Club for achieving a 55% collections target within the first 15 months.
  • Utilized data analytics to track collection performance metrics, identifying areas of improvement and increasing recovery rates by 31%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed over 10 customer accounts weekly, achieving a 57% reduction in outstanding receivables.

Affiliations

  • International Association of Administrative Professionals
  • National Association of Legal Debt Recovery Practitioners
  • National Association of Social Workers
  • Lions Club
  • National Society of Compliance Professionals (NSCP)
  • Association of Credit and Collection Professionals (ACCP)
  • National Hispanic Business Group (NHBG)
  • Compliance & Legal Enforcement Association for Credit Risk
  • Data Analytics & Risk Management Professionals Network
  • American Enterprising Financial Professionals Association

Certifications

  • First Aid/CPR Certified
  • Certified Professional in Financial Collections and Risk (CPFC)
  • Debt Collection Compliance Certificate - ACA International
  • Financial Industry Regulatory Authority (FINRA) Series 7 License
  • Certified Fraud Examiner (CFE) for Collections
  • Certified Banking and Credit Risk Manager (CBCRM)
  • Certified Public Accountant (CPA)
  • Credit and Collections Technology Administrator (CCTA)
  • Certified Multilingual Professional in Customer Communication
  • SHRM Certified Professional (SHRM-CP)

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