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Skills

  • Organization
  • Collaboration with procurement teams
  • Device performance testing
  • Circuit board repair
  • Mentorship of junior technicians
  • Capacitor testing and replacement
  • Project organization
  • First Aid/CPR
  • UL testing
  • Regulatory compliance

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Certified in Scrum Master.
  • Communicated directly with customers.
  • Achieved a 78% first-time fix rate.
  • Contributed to ISO metric compliance efforts.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Contributed to ISO procedure compliance efforts by implementing standardized testing protocols across all refurbished products, reducing return rates by 81%.
  • Created error code repositories.
  • Achieved results within 18 months.

Summaries

  • Ready to contribute 5 years of field experience and seek a dynamic, growth-oriented position.
  • Certified in ITIL, consistently improving refurbishment processes that led to an award for team performance improvement. Expert in hardware upgrades and electronic systems repair for QuickBooks, with 18 years of experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted customer satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at sourcing high-quality components and integrating efficient inventory management strategies, cutting component loss by 45% and leading to a savings of $17 per refurbished unit.
  • Certified in OSHA.
  • Achieved a 56% first-time fix rate.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Collaborated with cross-functional teams.

Accomplishments

  • Reduced average repair turnaround from 8 days to 12, boosting overall team productivity and customer satisfaction.
  • Trained and certified new technicians on proper diagnostic tool usage and precision rework techniques, improving team accuracy by 78%
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded refurbish projects for HubSpot, leading to a 63% reduction in total product failures post-refurbishment.
  • Enhanced quality control processes, reducing repair rework from 59% to 62%, saving 17 annually.
  • Reduced component failure rates by 51% by analyzing issues using diagnostic equipment such as multimeters and oscilloscopes.
  • Implemented a streamlined refurbishing protocol leading to a 17% reduction in total refurbishing costs per unit.
  • Significantly reduced device contamination by 73% through the introduction of a new cleaning process for sensitive electronics.
  • Exceeded company goals by increasing efficient refurbishments by 51%, minimizing stock downtime.
  • Championed safety standards in handling hazardous materials, achieving full compliance with system regulations.

Affiliations

  • International Association of Administrative Professionals
  • Member of the Society for Maintenance & Reliability Professionals (SMRP)
  • Continual participant in IPC soldering and rework certification programs for electronic refurbishing
  • Project Management Institute
  • Society of Women Engineers
  • Affiliate of Audio Engineering Society (AES) for work on QuickBooks
  • Affiliated with the Institute of Electrical and Electronics Engineers (IEEE)
  • Association of Information Technology Professionals
  • Lions Club
  • Certified in compliance testing by the International Electrotechnical Commission (IEC)

Certifications

  • CompTIA Security+
  • Certified Industrial Maintenance Technician (CIMM)
  • Project Management Professional (PMP)
  • ServSafe
  • Certified Medical Device Refurbishment Specialist
  • Apple Certified Associate (ACA)
  • Industrial Electronics Course Certificate
  • CompTIA A+ Technician Certification
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)

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