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Skills

  • Effective communication skills
  • Regulatory compliance
  • Compliance with local ordinances
  • Customer service
  • Business operations
  • First Aid/CPR
  • Project management
  • Budgets
  • Continuous improvement strategies
  • Negotiation

Work Experiences

  • Manufacturing service agreements and quality standards were negotiated by me.
  • Adhered to CPA standard.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 17%.
  • Accommodated increased demand during nighttime operations.
  • Achieved Outstanding Service Award recognition in 2023.

Summaries

  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • A detail-focused professional adept at handling inventory, ensuring Adobe Creative Suite service operational readiness, and reducing resource waste by 16%.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Graveyard Supervisor.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Competent offerings, pricing, and market positioning, as well as demonstrated QuickBooks expertise.
  • Clear understanding of stakeholder engagement and workflow optimization as well as performance reporting training.
  • Bringing 11 years of industry experience to Cedar Works, and ready to take on a challenging, growth-oriented role.

Accomplishments

  • Collaborated with team of 6 in the development of metric.
  • Successfully led overnight teams during inclement weather conditions, ensuring uninterrupted graveyard operations and completed tasks ahead of schedule by 49%.
  • Achieved customer satisfaction ratings of 25% by delivering prompt, professional client services and resolving graveyard-related inquiries during overnight shifts.
  • Reduced energy consumption during overnight operations by 55% through implementation of automated lighting solutions, resulting in lower operational costs.
  • Documented and resolved program which led to category.
  • Managed a team of cross-functional workers for overnight operations, ensuring smooth coordination and resolving conflicts that improved team output by 59%.
  • Optimized workforce scheduling for overnight operations, reducing clock-in errors by 44% while ensuring balanced workloads for all team members.
  • Led the introduction of waste reduction initiatives that cut operational supply costs by 35% over the course of 15 months.
  • Collaborated with cross-functional leaders to enhance the efficiency of grave excavation workflows, cutting average prep time for burial events by 36%.
  • Improved employee retention by creating tailored recognition programs for excellent performance on overnight shifts, reducing voluntary attrition rates by 74%.

Affiliations

  • American Society of Safety Professionals
  • Graveyard Logistics & Labor Management Association (GLLMA)
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Society of Human Resource Management
  • Project Management Institute (PMI)
  • Leadership & Management Development Association (LMDA)
  • Federation of Certified Cemetery Professionals (FCCP)
  • Toastmasters
  • Nightmare Prevention & Preparedness Association (NPPA)

Certifications

  • Basic Supervisory Skills Certification by Summit Group
  • Remote Pilot Certification by FAA (For Use of Cemetery Drones)
  • Advanced Training in Memorial Planning and Services by initiative
  • Certified Manager of Environmental Services (CMES) by ISSA
  • Workplace Hazardous Materials Information System (WHMIS) Certification
  • Bloodborne Pathogens Certification by OSHA
  • First Aid/CPR Certified
  • CompTIA Security+
  • Certified Groundskeeper Technician (CGT) by National Association of Landscape Professionals
  • Grief Counseling Certification by Northwind

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