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Skills

  • COM
  • Test case development
  • Best practices and methodologies
  • Software troubleshooting
  • Usage scenarios
  • Conflict resolution
  • Report Design
  • Systems Integration
  • HPCL
  • Marketing

Work Experiences

  • Compiled and accurately entered data into the system for each customer encounter.
  • Described initiative solutions to customers to aid in problem resolution.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 7 new accounts.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Answered 9 incoming calls on standard and initiative products from residential and small business customers.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and forums.
  • Efficiently evaluated and resolved standard technical issues for end users in order to reduce downtime.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Worked closely with Jira and SAP users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Was in charge of supervising and monitoring the delivery of contractual services in accordance with SLA agreements.

Summaries

  • Strengths in project management and process improvement backed up by Computers Software training.
  • Excellent Information Systems Technician with 13 years of experience providing exceptional support to users at all levels.
  • Principal Consultant with extensive experience in planning and implementing solutions for customers that meet and exceed their expectations.
  • Looking to apply my 3 years of Computers Software experience to a challenging new position with room for growth.
  • Salesforce is second nature to me, and budget management is second nature to me.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Clear understanding of data analysis and team leadership as well as client relations training.
  • Skilled at approaching problems in novel ways to come up with novel solutions.
  • For the production of technical plans, a Graphic Design Specialist with practical knowledge of design techniques, tools, and principles is required.
  • Experienced in creating and implementing successful business solutions that boost productivity and growth.

Accomplishments

  • Program Managed complex BI/DW deployment programs, facilitating acquisition of business requirements. Prepared design specifications, developed reporting and analytics, tested and managed user adoption.
  • Classified
  • Launched
  • Prepared
  • Strategy and Planning: Developed and communicated Web site usage, security policies and standards to all users. Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff.
  • Collaborated
  • Supported
  • Requirements Analysis: Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline.
  • Upgraded
  • Application Design: Used object-oriented design/programming to design new stand-alone application.

Affiliations

  • Affiliate member of Information Systems Security Association (ISSA) to stay updated on cybersecurity practices.
  • International Association of Administrative Professionals
  • Founding member of program Computer Science Club, fostering peer learning and research collaborations in network security.
  • Part of the (ISC)² member community with Certified Information Systems Security Professional (CISSP), enhancing knowledge on IT security protocols.
  • Part of the Association of IT Professionals (AITP), attending regular training on cloud migration and system monitoring.
  • American Society of Safety Professionals
  • Affiliate with Computer Technology Industry Association (CompTIA) for ongoing certification in software and hardware systems.
  • Society of Human Resource Management
  • Jaycees
  • Involved in the National Cyber Security Alliance, contributing to consumer safety campaigns for internet and network safety awareness.

Certifications

  • Apple Certified Support Professional (ACSP)
  • Certified Kubernetes Administrator (CKA)
  • CompTIA Project+
  • First Aid/CPR Certified
  • Certification in Java
  • Certified Software Quality Engineer (CSQE)
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • CompTIA Certified Technical Trainer (CTT+)
  • Certified in Risk and Information Systems Control (CRISC)

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