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Skills

  • Client Dispute Resolution
  • Financial statement analysis
  • Client relationship management
  • Closing processes
  • Vendor invoice processing
  • Contract analysis and billing compliance
  • Audit coordination
  • Financial Management
  • Audit preparation and execution
  • Advanced proficiency in method

Work Experiences

  • Authored and enforced billing best practices, reducing team handoff errors by 63%.
  • Collaborated with the finance team.
  • Audited customer invoicing for Asana.
  • Collaborated with the IT department to customize billing software, reducing manual invoice entry errors by 44%.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Contributed to strategic decision-making.
  • Achieved a 67% reduction in fraudulent billing activities.
  • Created a new automated invoice tracking system, saving the department 60% hours of manual work per month.
  • Cut average billing cycle time from 4 days to 13 days.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Lead Billing Specialist who is results-oriented and has a track record of keeping finances up-to-date and accurate.
  • Achieved 74% on-time delivery for global clients.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Through general ledger entries and account reconciliations, dedicated to quickly increasing profitability and reducing expenditures.
  • Year-end schedules and additional documents for accounting audits are a strong suit.
  • Achieved a 81% improvement in data retrieval times.
  • Achieved reductions through targeted team training.
  • Costs were consistently reduced while profits were increased.
  • Achieved 64% on-time delivery.
  • Professional accountant with over 16 years of experience in the finance industry.

Accomplishments

  • Reduced customer churn by 84% through customized invoice consultations and resolution of repeated billing discrepancies.
  • Monitored key performance indicators (KPIs) using framework, driving actionable insights that improved invoice delivery times by 38%.
  • Enhanced contract oversight processes, ensuring all billing procedures aligned with contractual obligations, reducing compliance issues by 44%.
  • Conducted monthly variance analysis on billing data, identifying and addressing discrepancies that recovered $12 in lost revenue.
  • Created detailed billing reports for executive management, providing real-time insights that improved forecasting accuracy by 45%.
  • Identified key bottlenecks in the billing process and implemented workflow improvements, resulting in a 55% enhancement in operational efficiency.
  • Managed a $12 monthly billing portfolio with high accuracy, ensuring timely and compliant invoicing processes for Healthcare-specific clients.
  • Reengineered invoice approval processes to ensure compliance with international tax and billing regulations, reducing penalties by 75%.
  • Implemented automated approval workflows for billing, decreasing manual processing time by 16 hours per week.
  • Investigated and resolved complex billing errors, preventing potential revenue loss of $4 per quarter through prompt corrective actions.

Affiliations

  • Society for Financial Excellence in Billing
  • Order to Cash Network (O2C Leaders Group)
  • American Academy of Professional Coders (AAPC)
  • Accounts Receivable Management Professionals (ARMP)
  • Association of Information Technology Professionals
  • Certified Medical Reimbursement Specialist (CMRS)
  • National Association of Credit Management (NACM)
  • American Marketing Association
  • Society of Human Resource Management
  • International Association of Administrative Professionals

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Billing Compliance Specialist (BCS) – Beacon Labs
  • Certified Healthcare Financial Professional (CHFP) - Meridian
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • ISO 9001 Lead Auditor - Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Project Management Professional (PMP)
  • Certified Healthcare Access Manager (CHAM) - Cedar Works

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