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Skills

  • Spreadsheets
  • MS Office proficient
  • Risk mitigation
  • 10-Key
  • Cheerful and energetic
  • Flexible scheduling
  • Cross-functional team collaboration
  • Microsoft PowerPoint
  • Schedule management
  • Microsoft Office Suite

Work Experiences

  • Am in charge of providing customer service to both internal and external customers.
  • Applied modern JavaScript frameworks in the successful launch of a progressive web app that expanded mobile user base by 73%.
  • Achieved Employee of the Year recognition.
  • Achieved smoother releases.
  • Achieved faster resolution of project blockers.
  • Used morale-boosting programs to encourage employees to perform at their best.
  • Automated quality checks.
  • Achieved 33% improvement in user retention.
  • Was in charge of the Front End Associates.
  • Assigned floor staff based on their skill sets and coverage requirements.

Summaries

  • Front End Manager with 4 years of successful process improvement and risk assessment experience.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Diplomatic, conscientious, and dependable office worker with excellent administrative skills and a strong background in Customer Service.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Approach to problems that is adaptable and resourceful.
  • Bring extensive high-call volume experience working with framework consumers spanning 3 years.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Strong relationship-building, decision-making, and planning skills have been demonstrated in the past.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Implemented a fully responsive design system from scratch for Salesforce, increasing mobile traffic by 59% in 2021.
  • Worked closely with product owners and marketing teams to deliver a lead-generation landing page, generating 9 additional leads within the first month.
  • Presented and defended key design choices in front of decision-makers and executives, resulting in successful approval and deployment of procedure.
  • Optimized WCAG 2.1 accessibility compliance for Microsoft Excel, reaching a broader user base and ensuring legal compliance in 3 global markets.
  • Overhauled the front-end architecture for high-traffic events, ensuring a smooth user experience during peak traffic times with no downtime.
  • Collaborated with team of 4 in the development of metric.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Collaborated with UX teams to create wireframes and prototypes, leading a redesign that reduced steps in user flow by 7%.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.

Affiliations

  • Dribbble Community Member - Front-End UI/UX Design
  • Front-End Development Professional Network (Seattle)
  • Digital Ocean Community Contributor (initiative)
  • International JavaScript Conference Member (IJS)
  • International Council of Nurses
  • Stack Overflow Contributor and Top Rated Front-End Developer
  • Web Performance Optimization Group (system)
  • American Society of Safety Professionals
  • Design Systems Coalitions: Enhancing Global Design Components
  • Web Accessibility Initiative (WAI) Contributor

Certifications

  • Apple Certified Associate (ACA)
  • Certified Front-End Web Developer (CFWD) - Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Agile PM Frameworks – Summit Group
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • JavaScript Development Certificate - Summit Group
  • Professional Agile Leadership (PAL) - Scrum.org
  • GitHub Certified Developer - Asana

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