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Skills

  • Compliance with framework Guidelines
  • Supervision
  • Federal Loan Application Processes
  • MS Office
  • Regulatory compliance
  • Problem-solving in high-pressure environments
  • Bilingual Financial Counseling (French)
  • Cross-functional collaboration
  • Loan Default Mitigation Strategies
  • Financial Fraud Detection and Prevention

Work Experiences

  • Achieved a 46% pass rate on federal audit inspections.
  • Authored and implemented training materials that became department standards for complying with the system guidelines.
  • Explained highly technical financial information to applicants in an easy-to-understand manner.
  • Developed new loan prospects by making weekly cold calls to 12 people.
  • Assisted 15 students/year with financial aid shortages.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 75% higher on-time loan repayments.
  • Achieved a 31% decrease in student dropouts.
  • Applied new FAFSA guidelines.
  • Advised students and families regarding loan options and managed a portfolio of $16, ensuring compliance with federal and state policies.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 72% faster loan application processing.
  • Loan Specialist with extensive experience in data accuracy and security.
  • Adept in loan repayment advisory.
  • Collaborated cross-functionally.
  • Accomplished Senior Financial Aid Advisor.
  • Adept at implementing CRM systems.
  • Adept at implementing CRM systems, reducing delinquency rates by 16% through personalized loan plans. Expertise in state and federal financial aid management with a focus on maximizing institutional funding opportunities.
  • Advised students on complex aid options.
  • Adept at reducing delinquency rates by 35%.

Accomplishments

  • Drafted and enforced office procedures compliant with state and federal financial regulations, achieving 5 consecutive years of flawless financial evaluations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained student workers in financial aid office operations, improving departmental workflow efficiency while maintaining compliance with all audit guidelines.
  • Collaborated across departments to create personalized loan repayment guides, aiding 2 students in making informed, manageable financial decisions.
  • Served as the primary liaison between Vantage and federal/state agencies, securing continuous financial aid funding for over 7 students annually.
  • Advised 3 students and families on loan options, effectively managing over $10 in financial aid disbursements while ensuring full regulatory compliance.
  • Designed a FAFSA outreach program that increased submission rates by 32% before federal deadlines, improving compliance and timely aid distribution.
  • Effectively managed the interim allocation of over $12 during 2024, facilitating quick access to emergency aid for students facing immediate financial crises.
  • Collaborated with team of 9 in the development of metric.
  • Assisted over 11 low-income students with securing scholarships and federal aid, ensuring that 100% of eligible students received funding throughout three years.

Affiliations

  • American Educational Research Association (AERA)
  • Association of Fundraising Professionals (AFP) – Relevant for scholarship program management
  • Association for Institutional Research (AIR)
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • National Scholarship Providers Association (NSPA)
  • Society for College and University Planning (SCUP)
  • Association for Financial Professionals (AFP)
  • National College Access Network (NCAN)
  • Council for Aid to Education (CAE)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Nonprofit Accounting Certification by NASFAA
  • Advanced Student Data Systems Management Certification by process
  • ServSafe
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Title IV Financial Aid Training and Execution Certification
  • Certified Compliance and Ethics Professional (CCEP) - Higher Education
  • Apple Certified Associate (ACA)

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