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Skills

  • Problem resolution
  • Training material development
  • Project organization
  • Forecasting skill gap trends
  • Process improvement
  • Team building
  • Customer service
  • Course completion metric analysis
  • Online training experience
  • Behavioral data-driven learning adjustments

Work Experiences

  • Assisted companies in developing training budgets, resulting in annual savings of over $11 for 9 companies.
  • Ensured that all students and instructors' leaves, attendance, scores, and overall performance were properly tracked in newly created databases.
  • Collaborated with cross-functional teams to design and optimize learning paths for a diverse workforce of 13 employees, reducing completion time by 79%.
  • Achieved compliance in Portland over 2019.
  • Aided in achieving a 28% increase in overall company performance.
  • Consolidated learning metrics across platforms.
  • Communicated learning analytics to leadership teams, identifying gaps in training efforts that improved onboarding efficiency by 22%.
  • Analyzed post-training feedback and behavior data, recommending targeted improvements that drove a 38% increase in course satisfaction scores.
  • Used Microsoft Excel to create training for method employees, resulting in a 17% increase in company retention and productivity.
  • Analyzed post-training feedback and behavior data.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 31% improvement in team performance.
  • Clear understanding of strategic planning and performance reporting as well as project management training.
  • Adept at managing training portfolios.
  • Achieved a 23% increase in internal promotions.
  • Analytical Learning Analyst.
  • Achieved a 79% reduction in course drop-offs within metric.
  • Adaptable Learning Analyst with a keen ability to streamline training management and analytics, helping 8 employees gain critical skills faster and more efficiently.
  • Proven leader capable of making difficult decisions and guiding businesses to long-term success.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Collaborated with HR to develop personalized learning paths for new hires, reducing onboarding duration by 7 days and increasing early-stage productivity by 74%.
  • Optimized learning module performance via course content revisions and integration of adaptive learning tools, increasing learner pass rates by 59% over 14 months.
  • Documented and resolved system which led to program.
  • Reduced costs associated with external training programs by instituting an internal learning center, achieving annual savings of $210,000.
  • Spearheaded implementation of a gamification module that increased employee engagement and voluntary participation in non-mandatory trainings by 32%.
  • Partnered with the HR and IT departments to launch a new LMS platform with an enhanced mobile interface, leading to an increase in mobile learning engagement by 79%.
  • Designed a continuous feedback loop process with learners and facilitators, improving training materials iteratively based on 16 cycles per year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created personalized learner development plans for over 3 employees, resulting in a 67% improvement in targeted skill areas companywide.
  • Improved accessibility and content delivery by integrating metric into digital learning materials, resulting in a 66% uplift in inclusive participation.

Affiliations

  • American Psychological Association (APA) Division of Educational Psychology
  • American Medical Informatics Association
  • Professional Association for Learning Professionals (PALP)
  • International Council of Nurses
  • Educational Technology Society (ETS)
  • Association of Information Technology Professionals
  • National Association of Workforce Development Professionals (NAWDP)
  • Lions Club
  • Society for Learning Analytics Research (SoLAR)
  • Institute of International Education (IIE)

Certifications

  • CompTIA Security+
  • Certified Public Accountant
  • Advanced Data Analysis for Learning Programs by method
  • ServSafe
  • Change Management Certification from Prosci
  • Digital Learning Strategies Certificate from system
  • Certified Professional in Learning and Performance (CPLP) by ATD
  • Certified Business Analysis Professional (CBAP)
  • Certified Workplace Learning Professional (CWLP) from program
  • SHRM Senior Certified Professional (SHRM-SCP)

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