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Skills

  • CRM management for community programs
  • Needs assessment
  • Process improvement
  • Stakeholder relationship management
  • Team building
  • Advanced negotiation skills
  • Grant proposal development
  • Interpersonal communication skills
  • MS Office
  • Customer service in community settings

Work Experiences

  • Updated patient charts with data such as medications using ServiceNow in order to keep records current and support accurate treatments.
  • Assisted patients in receiving appropriate, high-quality care that produced reasonable outcomes.
  • Boosted the number of active volunteers by 63%.
  • Accomplished this in the past year.
  • Compared treatment plans to individual goals as well as industry standards.
  • Advocated for inclusion of process in city planning proposals.
  • Achieved 28% of target population engagement.
  • Collaborated with local nonprofits and social service agencies to provide vendor management support for underserved populations, resulting in 8 individuals helped annually.
  • Became an outspoken supporter of strategic planning reform.
  • Achieved 59% increase in volunteer recruitment.

Summaries

  • Clear understanding of cross-functional collaboration and process improvement as well as strategic planning training.
  • Adept at analyzing community feedback.
  • Adept at managing social media outreach campaigns that drove a follower growth of 61% within two years, leading to increased public involvement in local community initiatives.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Documentation and compliance skills are excellent.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Within Miscellaneous, senior Community Outreach Representative and outstanding performer in team leadership and performance reporting.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 50% increase in community awareness.
  • Proactive and resourceful, with a thorough understanding of local resources.

Accomplishments

  • Documented and resolved system which led to standard.
  • Led the integration of community feedback into the outreach program design process, resulting in 49% more effective interventions based on local needs.
  • Enhanced public health messaging by collaborating with 10 local influencers, driving 65% increase in event attendance and community awareness.
  • Collaborated with team of 12 in the development of initiative.
  • Built and managed social media campaigns, resulting in an increase of 20% in public event participation within three years.
  • Increased local partnerships by 74% through sustained relationship-building initiatives with key stakeholders across Chicago, improving resources for underserved populations.
  • Successfully managed a multilingual outreach strategy in Japanese, leading to a 78% increase in engagement among non-English-speaking populations.
  • Enhanced volunteer retention by 61% through strategic recognition programs and mentorship, increasing capacity for ongoing community projects.
  • Increased stakeholder engagement by 77% using a multi-channel communication strategy, ensuring consistent and timely outreach to underserved groups.
  • Resolved product issue through consumer testing.

Affiliations

  • National Council for Behavioral Health
  • American Society of Safety Professionals
  • Freemason
  • National Association of Social Workers (NASW) – Community Outreach Section
  • Association of Public Health Programs (APHP)
  • National Association for Volunteer Programs in Local Government (NAVPLG)
  • Point of Light Foundation - HandsOn Network
  • American Medical Informatics Association
  • VolunteerMatch - Community Outreach Member
  • Community Development Society

Certifications

  • Certified Media Relations Professional (CMRP) - 2020
  • Certified in Public Health (CPH) - 2021
  • Google Ad Grants Certified Professional - 2021
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • HubSpot Social Media Certified - 2017
  • Google Analytics Certified – 2024
  • Advanced Certification in Digital Outreach (ACDO) - Summit Group

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