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Skills

  • Database administration
  • Scheduling and calendar management
  • Executive presentations
  • Regulatory compliance
  • Presentation design
  • Credit and collections
  • 15 WPM typing speed
  • Attention to detail in lease agreements and fees
  • Business Administration
  • Financial reporting

Work Experiences

  • Effectively interacted with Property Management Administrative Assistant and Property Management Administrative Assistant, took detailed notes, and distributed minutes to all attendees in the past year meetings.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Wrote extremely precise internal and external letters and memos.
  • Created new filing and organizational procedures that helped the company save $10 per 18 months in labor costs.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.

Summaries

  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Proven track record of updating offices and increasing overall productivity.
  • Expert at multitasking in a fast-paced environment.
  • Offering 4 years of experience in customer relations management.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as process and initiative.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Property Management Administrative Assistant who is motivated and has a good understanding of standard processes, customer relations, and multi-line phone systems.
  • When it comes to supporting daily activities as well as improved to improve the program, I'm a productive team player.

Accomplishments

  • Administered tenant move-in and move-out processes, reducing vacancy turnover time to 17 days.
  • Resolved product issue through consumer testing.
  • Effectively processed rental applications and conducted tenant screenings, reducing vacancy time by 54%.
  • Implemented tenant retention initiatives, including personalized communication and timely responses to requests, increasing renewal rates by 18%.
  • Coordinated with vendors and contractors to schedule maintenance services, reducing service request response time by 4 hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and maintained a key control system for all contractors, staff, and tenants, reducing incidents of unauthorized access by 47%.
  • Managed daily administrative operations including answering tenant inquiries, processing lease renewals, and handling utility payments, contributing to an increase in tenant retention by 64%.
  • Ensured timely insurance claims processing for property damages, reducing downtime and expediting repair processes by 29%.
  • Generated weekly maintenance request reports and coordinated with the maintenance team to resolve issues, reducing the backlog by 65%.

Affiliations

  • Society of Industrial and Office Realtors (SIOR)
  • Association for Computing Machinery
  • Federal Fair Housing Association Membership
  • American Marketing Association
  • Certified Apartment Manager (CAM) from NAA
  • National Association of Residential Property Managers (NARPM)
  • Real Estate Administrative Professionals (REAP)
  • Jaycees
  • Building Owners and Managers Association (BOMA)
  • Society of Women Engineers

Certifications

  • Vendor Management Certification - standard
  • Advanced Microsoft Outlook Certification - standard
  • Real Estate Financial Modeling Certification - Harbor & Co.
  • Data Entry Specialist Certification - initiative
  • Contract Law and Negotiation Certification - metric
  • Notary Public Certification - standard
  • ServSafe
  • Certified Apartment Manager (CAM) - metric
  • Certified Business Analysis Professional (CBAP)
  • Residential Leasing Agent License - framework

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