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Skills

  • Attention to detail in lease agreements and fees
  • Executive presentations
  • Office management
  • Financial reporting
  • Meeting minutes
  • Sorting and labeling
  • Workflow planning
  • Multi-line phone proficiency
  • Social media knowledge
  • Report development

Work Experiences

  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Effectively interacted with Property Management Administrative Assistant and Property Management Administrative Assistant, took detailed notes, and distributed minutes to all attendees in the past year meetings.
  • Took up to 8 calls per two years and quickly redirected them.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Created a new data management system that reduced data retrieval time by 7%.
  • Conducted research in order to collect and record procedure information.

Summaries

  • Adobe Creative Suite expert with exceptional strategic planning and typing abilities.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Bringing 17 years of outstanding performance in related roles to the table.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Property Management Administrative Assistant is an attentive and personable administrative support professional with 3 years of experience in fast-paced office environments.
  • Property Management Administrative Assistant with 3 years of experience assisting with standard program coordination and implementation.
  • For system, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 9 years of service.

Accomplishments

  • Performed routine property inspections and collaborated with the maintenance team to proactively address repairs, extending property asset value by 37%.
  • Coordinated with vendors and contractors to schedule maintenance services, reducing service request response time by 4 hours.
  • Successfully reduced operational and utility expenses by 39% through effective vendor negotiations and cost-saving strategies.
  • Ensured timely insurance claims processing for property damages, reducing downtime and expediting repair processes by 29%.
  • Created detailed, timely, and accurate property vacancy and rent roll reports, ensuring management had current information for strategic decision making.
  • Implemented new tenant onboarding and orientation procedures resulting in a smoother transition and improved tenant satisfaction by 21%.
  • Processed eviction notices and documented compliance with legal and property policies, reducing non-payment-related legal actions by 39%.
  • Managed daily administrative operations including answering tenant inquiries, processing lease renewals, and handling utility payments, contributing to an increase in tenant retention by 64%.
  • Generated weekly maintenance request reports and coordinated with the maintenance team to resolve issues, reducing the backlog by 65%.
  • Adeptly utilized Salesforce to manage lease agreements, ensuring lease renewals were processed before expiration, maintaining occupancy rates above 57%.

Affiliations

  • National Association of Social Workers
  • Community Associations Institute (CAI)
  • American Marketing Association
  • Freemason
  • American Society of Safety Professionals
  • Legal Issues in Property Management Course from framework
  • Association of Professional Leasing Consultants (APLC)
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Certified Apartment Manager (CAM) from NAA

Certifications

  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Advanced Microsoft Outlook Certification - standard
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Property Manager (CPM) – category

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