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Skills

  • Team management
  • Workday use
  • Supervision
  • Document scanning
  • Data Management
  • Conflict resolution
  • Project organization
  • Strong verbal communication
  • Data entry
  • Quality control tests

Work Experiences

  • Worked with the parts department to get the parts I needed.
  • Established
  • New quality assurance and customer service standards were implemented by me.
  • Guided
  • Assessed employee performance and customer satisfaction by observing interactions between associates and customers.
  • Ensured
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the QS 9000 certification process and provided training to hourly and management employees, as well as metric and category personnel.
  • Established the standards, practices, and procedures for the quality department.
  • Got better.

Summaries

  • Professional in quality management with a proven track record of delivering efficiency and standardization while adhering to all ISO, QS 9000, and Six Sigma quality systems.
  • Versatile
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Collaborate with commercial lenders to achieve sales targets.
  • Initiative and method are examples of abilities.
  • Skills in stakeholder engagement and workflow optimization are available.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Fluent in both English and Spanish.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Highly effective in workflow optimization, evaluating personnel performance, and putting in place top-notch strategies.

Accomplishments

  • Collaborated with team of 11 in the development of process.
  • Designed and enforced compliance protocols, leading to Top Performer for excellence in production quality for QuickBooks.
  • Implemented new quality assurance training programs, resulting in a 26% reduction in production errors over one year.
  • Reduced equipment downtime by 51% by introducing regular predictive maintenance schedules aligned with quality control standards.
  • Coordinated quality assurance initiatives that contributed to the on-time delivery of 83% in all customer shipments for ServiceNow.
  • Led a cross-functional team in revising quality control protocols for Tableau, contributing to a successful ISO OSHA audit.
  • Collaborated with production teams to redesign workflows, reducing handling time by 30% without compromising quality standards.
  • Revamped internal quality audits, resulting in 85% improvement in regulatory compliance audit scores.
  • Developed and sustained ongoing training programs, improving inspection accuracy by 36% across the department.
  • Documented and resolved program which led to framework.

Affiliations

  • FDA Current Good Manufacturing Practices (cGMP) Training Attendee
  • Jaycees
  • Certified Quality Auditor (CQA) - ASQ Certification
  • International Association for Quality and Process Improvement procedure
  • Institute of Industrial and Systems Engineers (IISE)
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • International Organization for Standardization (ISO) Certification OSHA
  • American Medical Informatics Association
  • Society of Women Engineers

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Manufacturing Process Control Certification Summit Group
  • Certified Data Privacy Solutions Engineer (CDPSE) - metric
  • Advanced Statistical Process Control (SPC) Certification
  • Salesforce
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Agile Certified Practitioner (PMI-ACP) – Project Management Institute
  • CompTIA Network+

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