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Skills

  • Operational Workflow Streamlining
  • Multi-channel communication (phone, email, in-person)
  • Team management
  • Relationship development
  • Communications
  • Frontline customer service
  • Process improvement
  • Data entry accuracy
  • MS Office
  • HIPAA compliance

Work Experiences

  • Boosted overall patient approval.
  • Acted as a liaison between patients and insurance providers.
  • Alerted clinical staff promptly.
  • Consolidated appointment and billing information into shared platforms to improve communication between clinicians and administrative teams, reducing errors by 63%.
  • Assisted in onboarding new clinical staff.
  • Developed new workflows for administrative processes, which decreased daily task completion times by an average of 5 hours.
  • Developed new workflows for administrative processes.
  • Created and managed a service feedback system that successfully reduced patient complaints over a 2017-year period.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Contributed to marketing efforts.

Summaries

  • Achieved a 22% improvement in patient satisfaction.
  • Achieved a 28% reduction through effective inventory management.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Achieved a 47% improvement in office productivity.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Collected and organized patient feedback.
  • Power BI advanced abilities
  • Clinical Counseling Front Desk Assistant with 17 years of experience in process industry is meticulous.
  • For a busy metric practice, a capable Clinical Counseling Front Desk Assistant capable of handling all medical administrative needs.
  • Administered over 18 files.

Accomplishments

  • Successfully mentored administrative staff in clinic protocol and software usage, reducing team errors by 32% within 18 months.
  • Optimized administrative supply ordering processes, reducing costs by 46% through bulk purchases and preferred vendor negotiations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved the billing process by introducing follow-up protocols for overdue accounts and collaborating with the finance team on collection methods, reducing outstanding balances by 40%.
  • Worked closely with healthcare providers to confirm daily schedules and managed emergent disruptions, ensuring minimal impact to patient appointments.
  • Achieved 57% patient satisfaction improvement by assisting with inquiries and triaging urgent front desk tasks as they arose daily.
  • Processed sensitive patient information in compliance with process and maintained confidentiality at all times.
  • Resolved appointment conflicts independently by re-coordinating with patients and providers, resulting in a 43% reduction in scheduling issues.
  • Maintained up-to-date and accurate patient records in Asana, ensuring a 65% error-free data entry process.
  • Introduced a patient reminder system, which reduced no-show appointments by 80% over a 6-month period.

Affiliations

  • National Alliance on Mental Illness (NAMI)
  • Patient Experience Improvement Association (PEIA)
  • National Board for Certified Counselors (NBCC)
  • Freemason
  • Psychotherapy Action Network (PsiAN)
  • Counselor Educators Association (CEA)
  • International Council of Nurses
  • Medical Office Managers Association of America (MOMAA)
  • American Mental Health Counselors Association (AMHCA)
  • Association for Counseling and Therapy Online (ACTO)

Certifications

  • Certified Public Accountant
  • Certified Healthcare Access Manager (CHAM)
  • Certified Administrative Professional (CAP)
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Training
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Medical Terminology Certificate
  • Project Management Professional (PMP)
  • Communication and Teamwork in Healthcare
  • Basic Life Support (BLS) Certification
  • First Aid/CPR Certified

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