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Skills

  • Customer service
  • Operational Workflow Streamlining
  • Client relationship development
  • Project organization
  • Multitasking in fast-paced settings
  • Regulatory compliance
  • Process improvement
  • Communications
  • Patient data confidentiality
  • Initiative equipment

Work Experiences

  • Acknowledged for professional demeanor.
  • Contributed to marketing efforts.
  • Created and distributed clinic newsletters and service reminders, contributing to an 53% increase in patient retention over 2023.
  • Achieved a 58% reduction.
  • Was in charge of financial documents like expense reports and invoices.
  • Achieved zero policy violations.
  • Developed new workflows for administrative processes, which decreased daily task completion times by an average of 5 hours.
  • Consolidated appointment and billing information into shared platforms to improve communication between clinicians and administrative teams, reducing errors by 63%.
  • Complied with HIPAA guidelines.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.

Summaries

  • Clinical Counseling Front Desk Assistant is a multi-talented Clinical Counseling Front Desk Assistant who is consistently rewarded for planning and operational improvements.
  • Achieved zero social distancing violations over 2022 months.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Knows how to manage charts, forms, and payments.
  • Adept at balancing multiple priorities.
  • Committed professional in accounts receivable and insurance claims.
  • Achieved zero violations in 2023 months.
  • Clear understanding of vendor management and risk assessment as well as performance reporting training.
  • Collected and organized patient feedback.

Accomplishments

  • Improved the billing process by introducing follow-up protocols for overdue accounts and collaborating with the finance team on collection methods, reducing outstanding balances by 40%.
  • Managed patient intake for walk-ins and emergency appointments, ensuring immediate triage and responsiveness without disrupting scheduled appointments.
  • Managed high-volume communication tasks, including daily processing of up to 4 emails, faxes, and queries from patients and medical teams.
  • Generated weekly and monthly reports focusing on appointment schedules, billing reports, and patient cancellations, resulting in a 72% improvement in management oversight.
  • Processed daily appointments, cancellations, and reschedules for a caseload of over 18 patients, enhancing clinic operational flow.
  • Collaborated with clinic team to enhance the patient intake process, reducing paperwork errors by 31% and improving service times.
  • Monitored patient flow and communicated delays to the necessary departments, ensuring transparency and reducing waiting times by 33%.
  • Achieved 57% patient satisfaction improvement by assisting with inquiries and triaging urgent front desk tasks as they arose daily.
  • Worked closely with healthcare providers to confirm daily schedules and managed emergent disruptions, ensuring minimal impact to patient appointments.
  • Developed and implemented an appointment-rebooking strategy to fill canceled slots, increasing daily appointment bookings by 36%.

Affiliations

  • Rotary International
  • Medical Office Managers Association of America (MOMAA)
  • Collaborative Family Healthcare Association (CFHA)
  • American Psychological Association (APA)
  • Society for Human Resource Management (SHRM)
  • National Association of Social Workers
  • Association for Health Care Office Management (AHCOM)
  • Toastmasters
  • Project Management Institute
  • Healthcare Administrative Professionals (HAP)

Certifications

  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Training
  • Certified Patient Account Specialist (CPAS)
  • Appointment Scheduling Mastery Course— Adobe Creative Suite
  • Salesforce
  • Patient Access Certification (CHAA)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • CompTIA Network+
  • Communication and Teamwork in Healthcare
  • Health Unit Coordinator Certification by Lakeside Partners

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