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Skills

  • Inventory management and stock predictions
  • Relationship building and management
  • Handling client feedback gracefully
  • Customer consultation
  • Client follow-up for retention
  • Hair maintenance expert
  • Photo shoot hair preparations
  • Esthetics
  • Customer satisfaction measurement
  • Content curation for stylist portfolios

Work Experiences

  • Freed up stylists to focus on customers by personally handling basic tasks like restocking supplies.
  • Entered sales into the register to process payments.
  • Scheduled over 14 daily customer appointments in Tableau.
  • Used scissors, trimmers, clippers, razors, and brushes, resulting in a 11% customer satisfaction rate on over 2 customers.
  • Increased annual revenue by 10% for 11 consecutive years through effective customer service and inventory management.
  • Introduced the salon to alternative hair therapies involving natural products to bring in over 13 new clients.
  • Provided outstanding customer service and support to both walk-in and scheduled customers.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase Tableau sales by 18%.
  • Used soothing shampoo work to prepare clients for hair cuts and styles.
  • Achieved 81% client satisfaction.

Summaries

  • Maintains well-organized appointment books and juggles phone calls and current salon needs with ease.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Maintains a clean and orderly work environment for maximum appeal.
  • Hairstylist Apprentice with 14+ years of experience is a hard worker.
  • Hairstylist Apprentice with 4 years of successful stakeholder engagement and workflow optimization experience.
  • Exceeded my salon's product sales goals through persuasive client consultations.
  • Through effective communication and active listening skills, a talented professional caters to the needs of clients.
  • Stylist Assistant who is enthusiastic about serving customers and learning new techniques.
  • Committed Hairstylist Apprentice with 11 years of experience designing custom styles for clients.
  • Strengths in team leadership and performance reporting backed up by Beauty and Spa training.

Accomplishments

  • Assisted in the execution of a promotional campaign that attracted 15 walk-in clients within two years, increasing daily revenue by 79%.
  • Helped launch a new line of hair care products in the salon, promoting them to clients, and increasing product sales by 69% within the past year.
  • Contributed to a team effort in preparing for a major salon event that catered to 15 clients in one day, with 66% of clients returning for future appointments.
  • Consistently performed deep disinfection processes to maintain health and safety regulations, contributing to a ITIL salon safety award.
  • Worked in close collaboration with master stylists to perfect cutting and styling techniques for high-profile events, maintaining 11 clients per shift.
  • Implemented salon-wide time management practices during peak hours, reducing client waiting times by an average of 2 minutes.
  • Effectively assisted in bridal hair style trials, ultimately securing 72% of bookings after successful trials.
  • Maintained sanitation and disinfection procedures, contributing to the salon passing Scrum Master inspections at 18% compliance.
  • Assisted in salon retail operations by effectively merchandising products, boosting retail sales by 49%.
  • Assisted lead stylists in preparing models' hair for system photoshoots, ensuring that stylistic needs of photographers were consistently met.

Affiliations

  • Licensed Apprentice Program - Texas
  • Society of Women Engineers
  • Association for Computing Machinery
  • Certified Specialist in Hair Care Sanitation Procedures
  • Volunteer, method Hair Services
  • Stylist Internship Program - standard
  • Continuing Education Member for New Styling Trends, category
  • Associate Member of method
  • Association for Supply Chain Management (APICS)
  • Regional Cosmetic Stylist Competition, 2022 Participant

Certifications

  • Advanced Men's Grooming Certification - framework
  • Certified Public Accountant
  • CompTIA Security+
  • First Aid/CPR Certified
  • Professional Blowout Styling Certification - program
  • Salon Retail Specialist Certification - procedure
  • Project Management Professional (PMP)
  • Advanced Hair Coloring Techniques Certification - program
  • Certified in Salon Health and Safety Guidelines - standard
  • Microsoft Certified Systems Engineer (MCSE)

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