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Skills

  • CRM Tools (Salesforce)
  • Revenue growth strategy
  • Asset Repositioning Strategies
  • Supervision
  • City and county regulations
  • Customer service-focused
  • Operational improvement
  • Organization
  • Team management
  • Data-Driven Market Analysis

Work Experiences

  • Adjusted rent prices to align with market shifts.
  • Analyzed and evaluated financial statements on a monthly and quarterly basis.
  • Achieved revenue growth.
  • Collaborated with local government agencies to expedite zoning approvals, reducing project timelines by 13 weeks for new leasing developments.
  • Established strong, professional relationships with Senior Leasing Managers and residents by promoting team collaboration and providing exceptional service.
  • Collaborated with Marketing and Sales teams to attract new tenants, expanding occupancy across Phoenix properties by 2%.
  • Analyzed tenant creditworthiness.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Analyzed tenant creditworthiness and forecasted potential defaults, allowing preventative measures that reduced delinquencies by 74%.
  • Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.

Summaries

  • Agile leader adept at managing tenant build-out negotiations, delivering substantial cost savings on improvement projects worth over $5.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • In stressful situations, maintains a calm and professional demeanor.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Attracted tenants.
  • Adept at enhancing leasing documentation.
  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.
  • Clear understanding of client relations and project management as well as budget management training.
  • Senior Leasing Manager who is communicative and has excellent customer service and performance reporting skills.

Accomplishments

  • Strengthened relationships with key commercial real estate brokers, leading to a 80% increase in lead quality and lease signings.
  • Implemented a tenant feedback system to enhance customer service, resulting in a 56% increase in tenant satisfaction scores.
  • Created and managed detailed reporting systems using Workday, improving the accuracy of forecasting future leasing needs by 77%.
  • Directly responsible for negotiating and closing lease contracts for properties valued at over $10 with a 68% increase in revenue per square foot.
  • Led portfolio performance reviews and implemented risk management strategies, reducing exposure to default by 15%.
  • Successfully leased 3 square feet of commercial space across Class-A properties, adding $9 in annual revenue.
  • Resolved product issue through consumer testing.
  • Led negotiations for high-value commercial leases, securing long-term agreements worth $3 annually for a diverse portfolio of properties.
  • Implemented tenant retention program, increasing lease renewal rates by 60% in a competitive market.
  • Effectively mediated tenant-landlord disputes, decreasing court-related legal costs by 49% and maintaining positive relationships.

Affiliations

  • Lions Club
  • Certified Property Manager (CPM) designation from IREM
  • PropTech Association for Real Estate Technology Professionals
  • National Association of Social Workers
  • Society of Women Engineers
  • Project Management Institute
  • National Multifamily Housing Council (NMHC)
  • American Land Title Association (ALTA)
  • Board of Realtors for Seattle
  • Jaycees

Certifications

  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Training in Tenant Improvement and Build-Outs Negotiations
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Real Estate Financial Modeling with Excel Raleigh
  • Salesforce
  • Certified Tenant Representation Specialist (CTRS)
  • Urban Land Institute (ULI) Real Estate Development Certificate
  • CompTIA A+ Technician

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