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Skills

  • Revenue growth strategy
  • CRM Tools (Salesforce)
  • Customer service-focused
  • MRI accounting software
  • Commercial Real Estate Acquisition
  • Contractual Legal Compliance
  • Contract negotiation
  • Bilingual category/process Real Estate Communications
  • Business Development
  • MS Office

Work Experiences

  • Set up appointments for showings of marketed properties.
  • Achieved 35% higher portfolio ROI.
  • Collaborated with asset managers.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Analyzed and evaluated financial statements on a monthly and quarterly basis.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Analyzed tenant creditworthiness and forecasted potential defaults, allowing preventative measures that reduced delinquencies by 74%.
  • Achieved revenue growth.
  • Annual operating budgets and forecasts, as well as sales and marketing plans, were all developed by me.

Summaries

  • Positive and conscientious process professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing improvements to improve properties.
  • Talented professional regarded as a capable leader and committed problem solver.
  • Ready to apply my skills and knowledge to a challenging role that offers the opportunity for long-term career advancement and success.
  • Property manager and licensed real estate professional with 4 years of industry experience.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Achieved 73% above-market rental rates.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Costs were consistently reduced while profits were increased.
  • Within Real Estate, senior Senior Leasing Manager and outstanding performer in process improvement and strategic planning.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.

Accomplishments

  • Implemented a tenant feedback system to enhance customer service, resulting in a 56% increase in tenant satisfaction scores.
  • Conducted quarterly portfolio risk assessments that led to the identification and mitigation of potential income loss of $15.
  • Worked closely with property management to conduct financial audits, recovering $7 in unpaid rent from oversight of tenant billing.
  • Directly responsible for negotiating and closing lease contracts for properties valued at over $10 with a 68% increase in revenue per square foot.
  • Coordinated the onboarding and training of new leasing associates, expanding team capabilities and improving leasing volume by 79%.
  • Reduced vacancy periods for newly acquired properties by 57% through efficient leasing operations and early engagement with potential tenants.
  • Utilized proficiency in standard and procedure to communicate successfully with diverse tenant demographics, increasing international occupancy by 51%.
  • Managed the leasing of 6 square feet of retail space, ensuring deals were finalized 85% above market rate.
  • Implemented tenant retention program, increasing lease renewal rates by 60% in a competitive market.
  • Collaborated cross-functionally with legal, finance, and property teams to renegotiate expiring leases, achieving average rental rate increases of 79%.

Affiliations

  • National Multifamily Housing Council (NMHC)
  • Lions Club
  • American Marketing Association
  • Project Management Institute
  • National Association of Residential Property Managers (NARPM)
  • International Association of Administrative Professionals
  • Certified Commercial Leasing Specialist (CCLS) designation
  • Freemason
  • State Association of Commercial Realtors for Oregon
  • Urban Land Institute (ULI)

Certifications

  • Certification in Real Estate Market Analysis Atlanta
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Training in Tenant Improvement and Build-Outs Negotiations
  • Advanced Budgeting & Forecasting Techniques for Real Estate from Lakeside Partners
  • Certified Commercial Investment Member (CCIM)
  • Certified Public Accountant (CPA)
  • LEED AP Certification from U.S. Green Building Council
  • CAM (Certified Apartment Manager) Certification

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