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Skills

  • Upselling Strategies & Techniques
  • Multitasking in high-pressure environments
  • Order Management & Coordination with Kitchen
  • Effective communication with diverse teams
  • Conflict Resolution & Customer Service Recovery
  • Delegation & Task Prioritization
  • On-the-job training program development
  • Capacity Optimization & Seating Strategy
  • Table Service Protocol Implementation
  • Time-sensitive problem solving

Work Experiences

  • Enhanced portion management.
  • Consistently delivered upselling initiatives, earning Six Sigma in hospitality leadership while growing per-table revenue by $9.
  • Ensured overall customer satisfaction.
  • Awarded Outstanding Service Award for exemplary service and leadership throughout 2023, recognizing consistent guest satisfaction improvements.
  • Collaborated with kitchen and bar staff to create custom offerings for VIP guests, increasing repeat bookings by 56% over 14 months.
  • Achieved 50% talent retention.
  • Achieved a 45% increase in special dish sales.
  • Am in charge of overseeing all aspects of the restaurant's operations.
  • Developed an onboarding program for new hires.
  • Achieved reduction in 17 months.

Summaries

  • Boosted venue booking rates by 15% within 9 months.
  • Created seamless service experiences for events up to 14 guests.
  • Blended creativity and strategy.
  • Demonstrated superior service-oriented management methods.
  • Achieved zero violations.
  • Developed and implemented an innovative guest feedback system, improving service interactions and leading to a 71% increase in positive customer reviews within 17 months.
  • Achieved results within 8 weeks.
  • Developed a robust upselling strategy, generating an additional $10 per month in revenue by training staff in personalized dining suggestions and superior table-side service techniques.
  • Conducted advanced team training.
  • Achieved results over 11 months.

Accomplishments

  • Implemented a customer loyalty initiative that increased repeat guests by 57% and generated an additional $4 in annual revenue.
  • Supervised staff on special event nights, managing logistics for up to 12 patrons per event, leading to positive feedback and repeat business by 61% of event attendees.
  • Drove initiatives to enhance communication and team collaboration, resulting in a combined reduction of service-related issues by 41%.
  • Instituted a mentoring program for junior waitstaff, accelerating their development and reducing training time by 44%.
  • Led a team in executing seamless service for high-profile events, with a customer satisfaction rate of 37% based on post-event surveys.
  • Developed a targeted staff recruitment strategy, reducing employee turnover by 41% and facilitating consistent service quality.
  • Conducted detailed inventory management for dining supplies, maintaining optimal stock levels while reducing over-ordering by 28%.
  • Established a performance benchmarking system that improved staff efficiency rates by 31% through targeted one-on-one coaching and skill drills.
  • Effectively managed team performance through real-time data insights and analytical tools, leading to a service speed improvement of 40% during peak periods.
  • Developed incentive-based performance initiatives that boosted average sales per staff member by 49% over 15 months.

Affiliations

  • Recipient of the 2021 Excellence in Service Award from procedure.
  • Regular attendee of regional health and safety compliance workshops conducted by Northwind.
  • Judge in local restaurant industry events and competitions, showcasing leadership in the food service sector.
  • Member of the National Restaurant Association (NRA) for 10 years, actively participating in industry events and leadership forums.
  • Participated in the Cross-Cultural Service Exchange Program hosted by the Hospitality Roundtable Organization.
  • Certified Restaurant Supervisor through the National Food Safety Management Institute (NFSMI).
  • Member of the Hospitality Financial and Technology Professionals (HFTP), ensuring alignment with the latest trends in restaurant financial management.
  • Certified in Advanced Bartending Techniques through the International Bartenders Association (IBA).
  • Earned certification in non-verbal communication and guest psychology from Ironclad Systems.
  • Acquired knowledge in multicultural dining trends through a Toronto-based hospitality exchange program.

Certifications

  • Certified Hospitality Department Trainer (CHDT) – initiative
  • Health Inspector Certification - Ohio
  • First Aid, CPR, AED Certification – American Red Cross
  • Food Handling Certification - method
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • Certified Sommelier - initiative
  • Time Management Skills for Restaurant Managers - Harbor & Co.
  • OSHA Food Safety and Workplace Health Certification - Vantage
  • Workplace Harassment Prevention Certification – Vantage
  • Certified Banquet Manager (CBM) Certification - Brightline

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