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Skills

  • Wireless communication installations
  • Hardware evaluation
  • Conflict resolution
  • MS Office
  • Inspection reviews
  • Product testing
  • Operational improvement
  • Performance testing
  • Supervision
  • Staff development

Work Experiences

  • Avoided an estimated $13 in lost revenue.
  • Achieved Excellence Award for demonstrating exceptional leadership during the response to a major network outage, preserving business continuity for 4 customers.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Answered an average of 9 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Automated routine alert resolution workflows.
  • Applied advanced statistical models.
  • Collaborated with users to diagnose and resolve network and device issues, as well as to put in place established technical and procedural solutions.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Was in charge of the company's telecommunications networks, which included telephones, office equipment, the internet, and cable.
  • Read, understood, and followed written instructions to the letter.

Summaries

  • Risk assessment abilities of a team-player are consistently praised.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Over 10% in customer ratings and consistently in the top 5 in performance metrics.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Design and development of successful method embedded software applications in the past.
  • Adhered to best practices in operations.
  • With 12 years of experience, I'm a meticulous Telecommunications Engineering Specialist.
  • Strengths in client relations and quality assurance backed up by Miscellaneous training.
  • Successful project management and data analysis Communications Technician.

Accomplishments

  • Marketing: Implemented marketing strategies which resulted in process growth of customer base.
  • Continuously measured network capacity to provide data-driven insights to the leadership team, helping to forecast and plan for QuickBooks scalability.
  • Actively monitored and optimized key network performance metrics in real-time, resulting in an uptick in customer satisfaction scores by 79%.
  • Increased
  • Streamlined
  • Guided
  • Recommended
  • Proposed
  • Trained
  • Contributed to successful ISO Six Sigma compliance efforts by documenting and auditing network operations policies.

Affiliations

  • Member of Network Professionals Association (NPA), focusing on network troubleshooting methodologies and best practices.
  • Association for Computing Machinery
  • Completed Critical Incident Management training with Beacon Labs, mastering rapid root cause analysis and recovery practices.
  • Society of Cable Telecommunications Engineers (SCTE) - Connected with professionals to stay updated on network throughput advancements.
  • International Association of Administrative Professionals
  • Certified Network Defense Architect (CNDA), showcasing abilities in threat assessment and NOC environment protection.
  • Lions Club
  • Contributing member of Cloud Native Computing Foundation (CNCF), collaborating on open-source tools for network monitoring.
  • Automated Infrastructure Design Certification from metric, applying scripting knowledge to NOC processes.
  • Member of Linux Foundation Network, involved in discussions on the evolution of cloud-native network operations.

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Kubernetes Administrator (CKA)
  • Aruba Certified Network Professional (ACNP)
  • Certified Wireless Security Professional (CWSP)
  • Juniper Networks Certified Internet Associate (JNCIA)
  • Certified Cloud Security Professional (CCSP)
  • Google Certified Professional Cloud Architect
  • Certified Ethical Hacker (CEH)
  • SHRM Certified Professional (SHRM-CP)
  • ITIL® v4 Foundation Certification

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