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Skills

  • Budgets
  • Cross-functional team collaboration
  • First Aid/CPR
  • Stakeholder relations
  • Collaborating with network administrators
  • Compliance with IT regulations
  • External vulnerability mitigation
  • Team management
  • Device setup and configuration
  • Customer service

Work Experiences

  • Collaborated with campus network administrators.
  • Assisted in troubleshooting hardware and software issues, contributing to a 98% resolution rate in the first point of contact.
  • Achieved no reported technical issues.
  • Transported HubSpot to two years customer locations.
  • Assisted in troubleshooting software issues.
  • Achieved resolution in the first point of contact.
  • Configured the IT inventory system.
  • Oversaw the delivery of method project by category team, which resulted in method.
  • Collaborated with campus network administrators to ensure seamless Wi-Fi service across Phoenix, reducing service disruptions by 15%.
  • Contributed to a 98% resolution rate.

Summaries

  • Allocated resources efficiently.
  • Achieved a 80% rise in engagement.
  • Adept at building technical documentation.
  • Boosted system performance by 20%.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Hardware industry's success.
  • Strong ability to gather requirements, develop scope, and coordinate inventory.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Collaborated with campus administrators.
  • Building positive relationships with customers and other stakeholders is something I'm very good at.
  • Assisted in implementing metric.

Accomplishments

  • Helped transition the institution towards a virtual desktop infrastructure, reducing physical hardware costs and streamlining device management.
  • Provided training and technical support to 16 users, improving overall IT employee technical proficiency by 78%.
  • Managed Active Directory user profiles, including role-based access control (RBAC), ensuring access permissions were up-to-date and incident-free.
  • Created visualizations using Salesforce to analyze system performance trends, assisting in long-term technology planning and increased operational efficiency.
  • Created custom scripts to automate repetitive tasks, improving efficiency in routine system updates and decreasing manual labor by 45%.
  • Collaborated with faculty and IT staff to optimize Tableau integration in classrooms, increasing system reliability by 32%.
  • Documented and supervised the implementation of IT policies, ensuring adherence to compliance standards and reducing risk of violations by 54%.
  • Established and enforced standardized IT support protocols, decreasing incident resolution times by 17% and enhancing user satisfaction.
  • Led the coordination of technical projects, streamlining cross-functional collaboration between 4 departments to ensure timely completion of deliverables.
  • Assisted in the migration of over 12 users from legacy systems to Power BI, ensuring minimal downtime and seamless transitions.

Affiliations

  • Active Member of IT Service Management Forum (itSMF)
  • Association for Computer Operations Management (AFCOM)
  • Active Participant in Campus Technology Leadership Council
  • Help Desk Institute (HDI) Membership
  • American Medical Informatics Association
  • American Marketing Association
  • Participation in 2023 National Collegiate Cyber Defense Competition (NCCDC)
  • Society for Technical Communication (STC) – Information Technology Special Interest Group
  • Member of program Technology and Innovation Club
  • Information Systems Security Association (ISSA)

Certifications

  • ServiceNow Certified System Administrator
  • VMware Certified Technical Associate (VCTA)
  • CompTIA Security+
  • Certified IT Support Technician
  • Microsoft Certified Solutions Associate (MCSA)
  • Advanced Security Practitioner (CASP+)
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • CompTIA A+ Technician
  • Certified Information Security Manager (CISM)
  • Cisco Certified Internetwork Expert (CCIE)

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