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Skills

  • Budgets
  • Stakeholder relations
  • Active Directory Management
  • Organization
  • Category equipment
  • IT troubleshooting across diverse systems
  • Team management
  • Customer Satisfaction Enhancement
  • Collaborating with network administrators
  • Developing process efficiencies

Work Experiences

  • Answered 10 calls per three years to help customers with their questions and concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in the upgrade of Microsoft Excel from version 12 to version 5, supporting over 14 users through the transition.
  • Administered file sharing systems.
  • Assisted in the implementation of process.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted 17 end-users.
  • Achieved 100% compliance.
  • Configured the IT inventory system.
  • Conducted software updates and maintenance after-hours to minimize disruptions, increasing system availability for critical operations.

Summaries

  • Boosted system performance by 20%.
  • Coordinated Wi-Fi infrastructure improvements.
  • Attempt to bring new skills and knowledge to a growing team in a new position.
  • Information Technology Student Assistant with 14 years of successful stakeholder engagement and project management experience.
  • Advocated cybersecurity awareness across campus.
  • Contributed to 23% improvement in response times.
  • Achieved a 80% rise in engagement.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 98% issue resolution rate at first contact.
  • Information Technology Student Assistant with extensive implementation and project management experience.

Accomplishments

  • Assisted in the migration of over 12 users from legacy systems to Power BI, ensuring minimal downtime and seamless transitions.
  • Conducted comprehensive IT equipment audits and reconciled discrepancies for assets valued at over $6, ensuring 100% resource accountability.
  • Collaborated with faculty and IT staff to optimize Tableau integration in classrooms, increasing system reliability by 32%.
  • Troubleshot hardware and software problems for 3 users daily, maintaining a 23% first-call resolution rate.
  • Improved client satisfaction by providing timely and effective support for Workday system deployments in university labs.
  • Created visualizations using Salesforce to analyze system performance trends, assisting in long-term technology planning and increased operational efficiency.
  • Established and enforced standardized IT support protocols, decreasing incident resolution times by 17% and enhancing user satisfaction.
  • Configured and maintained Active Directory permissions across multiple departments, ensuring users had the appropriate access levels.
  • Diagnosed and repaired hardware issues, extending the life of IT equipment and reducing replacement costs by $24,000 annually.
  • Tested and validated software updates for compatibility issues, preventing system crashes and reducing the number of IT tickets by 77%.

Affiliations

  • Jaycees
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Project Management Institute (PMI) – Technology Management Special Interest Group
  • Career Mentor in Tech for First-Year Students at method
  • Student Member of Association for Computing Machinery (ACM)
  • National Association of State Technology Directors (NASTD)
  • Active Participant in Campus Technology Leadership Council
  • Lions Club
  • Contributor to Open-Source Community Projects (e.g. Jira)

Certifications

  • Certified Ethical Hacker (CEH)
  • Microsoft Certified: Windows Server Fundamentals
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Information Privacy Technologist (CIPT)
  • CompTIA A+ Certification
  • Certified Information Systems Auditor (CISA)
  • Palo Alto Networks Certified Cybersecurity Entry-level Technician (PCCET)
  • ServiceNow Certified System Administrator
  • Certified Information Security Manager (CISM)
  • Certified Business Analysis Professional (CBAP)

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