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Skills

  • Keen understanding of loan terms and structures
  • Collaboration with cross-functional teams
  • Budgets
  • Organization
  • Attention to detail in financial recordkeeping
  • Excel and Office Suite proficiency for loan tracking
  • Relationship development
  • Adherence to CFPB guidelines
  • Client education on loan products
  • Conflict resolution and complaint management

Work Experiences

  • Adhered to deadlines.
  • Cross-sold insurance products to new clients.
  • Conducted post-funding audits to confirm accurate documentation and loan setup, achieving 21% audit passing rate.
  • Transported SAP to several months customer locations.
  • Conducted post-funding audits.
  • Complied with standard requirements.
  • Collaborated with collections team to recover past-due loans, maintaining a portfolio with 42% recovery rate.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Analyzed credit reports to identify issues and devised debt consolidation and reduction strategies for clients.
  • Corrected $3 worth of accounting errors.

Summaries

  • Consistently maintained a portfolio recovery rate of 67%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved audit readiness.
  • Collaborated with the collections team.
  • Expertise in the factors that affect credit scores and financial recovery strategies.
  • Achieved a reduction in loan default rates by 40%.
  • Collaborative professional.
  • Customer satisfaction focused Loan Servicing Representative.
  • Loan Servicing Representative is a multi-talented Loan Servicing Representative who is consistently rewarded for planning and operational improvements.
  • Conducted successful post-funding audits.

Accomplishments

  • Conducted thorough credit report analyses for loan applicants, ensuring accurate risk assessment and minimal loan defaults.
  • Delivered training on regulatory compliance which reduced error rates in loan servicing paperwork by 45% over two years.
  • Contributed to cross-functional team efforts aimed at enhancing customer-facing digital tools, improving usability and satisfaction by 71%.
  • Documented and resolved program which led to framework.
  • Assisted the credit risk department in analyzing borrower profiles, contributing to more informed lending decisions.
  • Monitored and updated loan servicing systems with compliance requirements, ensuring ongoing adherence to Oregon regulations.
  • Collaborated with team of 12 in the development of standard.
  • Managed over 8 loan accounts, ensuring timely payment plans and resolving any client questions or concerns quickly.
  • Resolved product issue through consumer testing.
  • Collaborated closely with underwriters to secure over 11 loans per month while ensuring compliance with all state and federal laws.

Affiliations

  • Mortgage Bankers Association (MBA)
  • Fine Mark Banking National Loan Servicers Group
  • National Association of Social Workers
  • Association for Computing Machinery
  • Association of Credit and Collection Professionals (ACA International)
  • Certified Financial Services Auditor (CFSA)
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Freemason
  • Association of Information Technology Professionals

Certifications

  • Salesforce
  • Certified Fraud Examiner (CFE)
  • Certified Financial Health Counselor (CFHC)
  • Apple Certified Associate (ACA)
  • Certified Personal Banker (CPB) by standard
  • Bank Secrecy Act/Anti-Money Laundering (BSA/AML) Certification
  • Certified Regulatory Compliance Manager (CRCM)
  • Certified Loan Processor (CLP) by Lakeside Partners
  • Certified Mortgage Servicing Specialist (CMSS) by system
  • Fundamentals of Residential Mortgage Compliance Summit Group

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