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Skills

  • One-on-one Instruction
  • Confidential case documentation
  • Intravenous therapy
  • Foley catheters
  • Critical care
  • Diabetes and nutrition education
  • Public speaking skills
  • Patient evaluation
  • Patient-focused care
  • Operational improvement

Work Experiences

  • Created and improved medical protocols and guidelines, as well as developed and maintained quality care systems and standards.
  • Analyzed facility activities and data to properly assess risk management and improve services.
  • All office activities, including event planning and renovations, were organized and supervised by me.
  • Oversaw daily office operations, negotiated contracts, handled vendor relations, and served as the company's primary point of contact with outside organizations.
  • Made a contribution
  • Rehabilitated myself.
  • Educated patients and their families on proper discharge procedures.
  • Was in charge of human resources, which included onboarding new employees, managing and administering health and employee benefits, and keeping track of personnel records.
  • Developed a system-wide communication strategy for customer service excellence.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.

Summaries

  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • With a solid career background and top-notch clinical acumen, I am a caring and passionate healthcare professional.
  • Strong ability to communicate with patients and staff in a clear and effective manner.
  • Demonstrated ability to use management principles to advocate for the needs of patients and healthcare organizations.
  • Committed to the long-term care industry, with expertise in Medicaid statutes and management information systems.
  • Implementing community health systems and assisting individuals with healthcare plans has proven to be successful.
  • Scheduling, record-keeping, and insurance processing are all skills that I possess.
  • Endoscopy Staff Nurse with 15 years of experience who is meticulous in her work.
  • Successful in collaborating with residents and developing comprehensive community health goals.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.

Accomplishments

  • Research: Completed group study focused on patient comfort, costs and test results, which resulted in increased patient satisfaction.
  • Charting: Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
  • Implementation: Assisted in implementation of new tracking system that resulted in improved patient care.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.
  • Intensive Care: Responsible for unit of 18 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
  • Reporting: Prepared regular charts on patients' health related history, medication restrictions and allergies.
  • Collaboration: Collaborated with physicians to plan and implement patient care.
  • Perinatal Care: Assisted physicians in focus studies in prenatal care. Performed basic physical assessments of newborns and infants.
  • Implemented a dynamic resource allocation model, improving project turnaround times by 71% and increasing client satisfaction.
  • Nursing Supervision: Supervised ancillary staff of 10 on-call nurses.

Affiliations

  • Institute of Administrative Management (IAM)
  • Freemason
  • Association of Training and Development Professionals (ATD)
  • American Management Association (AMA)
  • Certified Manager (CM) Credential — 2022
  • National Association of Executive Assistants (NAEA)
  • Institute for Performance and Learning (I4PL)
  • International Association of Administrative Professionals
  • Society for the Advancement of Management (SAM)
  • International Facility Management Association (IFMA)

Certifications

  • AHA Healthcare Provider CPR
  • Salesforce
  • Certificate in Business Process Design by category
  • Project Management Professional (PMP)
  • Pediatric Education for Prehospital Professionals (PEPP)
  • Oncology Certified Nurse Practitioner
  • Trauma Nurse Core Course (TNCC)
  • PNCB Certified Acute Care Pediatric Nurse Practitioner
  • ANA Certified in Acute Care
  • Apple Certified Associate (ACA)

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