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Skills

  • System Cuisine knowledge
  • Wine knowledge
  • Daily specials memorization
  • Process improvement
  • Food tray carrying
  • Accurate money handling
  • Creating and running merchandising programs
  • Customer service excellence
  • Team Leadership
  • Upselling techniques

Work Experiences

  • Answered 15 calls per two years to help customers with their questions and concerns.
  • Organized cash drawers, added up totals, and made bank deposits.
  • Ensured that the facility complied with all health codes, sanitation requirements, and license regulations, avoiding potential fines.
  • Unloading trailers, receiving merchandise, verifying orders, and breaking down produce loads were all things I did.
  • Kept a high level of cleanliness and sanitation.
  • Put callers in touch with the appropriate professional, department, or company.
  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $7 in daily wine sales.
  • Was in charge of loading customer bags into cars.
  • Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.

Summaries

  • Front desk management and call routing are two areas where I excel.
  • Renowned Weekend Manager with 5 years of experience helps the restaurant succeed in all areas.
  • Strong mechanical aptitude and a proclivity for equipment diagnostics, repair, and operation.
  • Dedicated Weekend Manager capable of meeting the needs of a wide range of customers while remaining calm and professional at all times.
  • Exceptional at overcoming obstacles and streamlining processes for maximum efficiency.
  • Experienced Weekend Manager with success in driving innovation and early adoption of emerging technologies and platforms.
  • Weekend Manager with 6 years of successful risk assessment and performance reporting experience.
  • Sales, marketing, and inventory control are some of my specialties.
  • Pragmatic
  • Service-driven

Accomplishments

  • Achieved Six Sigma in Salesforce leading to a 27% improvement in overall weekend operational efficiency.
  • Developed a weekend training program for new hires, resulting in improved onboarding times by 71%.
  • Decreased average response time to customer queries by 84% over weekends through comprehensive retraining of team.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created new weekend shift scheduling system that increased staff efficiency by 65% while aligning with labor budget goals.
  • Drove a 15% increase in weekend loyalty program sign-ups by actively promoting membership benefits during peak hours.
  • Enhanced the effectiveness of weekend promotions through A/B testing, leading to a 71% increase in weekend conversion rates.
  • Reduced weekend inventory shortages by 21% after implementing a revised stock tracking and reordering system.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Collaborated with cross-department teams to ensure smooth weekend operations, resulting in a $5 reduction in downtime.

Affiliations

  • Hospitality Sales and Marketing Association International method - Certified Member
  • Certified Hospitality Educator standard - Achievement Award 2016
  • Retail Industry Leaders Association category - Member
  • International Association of Administrative Professionals
  • Jaycees
  • American Marketing Association program - Consumer Feedback and Engagement Mentor
  • Association of Certified Sales Professionals framework - Certified Sales Training Leader
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Project Management Institute process - Inventory Restock Optimization Project Leader

Certifications

  • SafeServ certification: Food Handling
  • Certified Protection Officer (CPO)
  • Certified Customer Service Representative (CCSR)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Certified in Sales and Service Strategy (CSSS)
  • Labor Planning and Workforce Analytics Certificate
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified

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