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Skills

  • Business operations
  • Cash handling expert
  • Upselling techniques
  • German fluency
  • Bending, stooping and turning
  • Safe food handling
  • Market research
  • Compliance standards
  • MS Office
  • Paperwork management

Work Experiences

  • Put callers in touch with the appropriate professional, department, or company.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $7 in daily wine sales.
  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
  • Verified that all 4 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Was in charge of conducting annual performance evaluations.
  • Was in charge of handling money, balancing tills, processing credit card payment batches, and preparing bank deposits while maintaining accuracy of 16%.
  • Was in charge of emptying and maintaining the trash cans and the outdoor dumpster area.
  • Was in charge of loading customer bags into cars.
  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
  • Maintained a professional relationship with union officials that was appropriate.

Summaries

  • Articulate
  • Team-building activity that is both positive and encouraging.
  • Looking for a position with a growing company that will allow me to grow.
  • Management professional with strong business acumen, excellent leadership, planning, and problem-solving skills.
  • Practiced in dealing with complaints in a calm and level-headed manner.
  • Excellent customer service and leadership skills are required to improve team performance and increase bar sales.
  • Focused on customer service
  • Experienced restaurant professional with a strong work ethic, dedication, and enthusiasm.
  • Front desk management and call routing are two areas where I excel.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.

Accomplishments

  • Supervised a weekend team of 14, leading to an 22% improvement in on-time project milestone achievement.
  • Sustained a high performing team and minimized employee turnover.
  • Enhanced the effectiveness of weekend promotions through A/B testing, leading to a 71% increase in weekend conversion rates.
  • Streamlined budget management, resulting in metric.
  • Decreased average response time to customer queries by 84% over weekends through comprehensive retraining of team.
  • Reduced weekend inventory shortages by 21% after implementing a revised stock tracking and reordering system.
  • Consistently received a 100% rate of customer satisfaction.
  • Developed a weekend training program for new hires, resulting in improved onboarding times by 71%.
  • Maximized weekend hourly sales by leading process, driving a 60% higher-than-expected foot traffic.
  • Facilitated cross-training between weekend staff from different departments, improving overall service cohesion by 31%.

Affiliations

  • Local Chamber of Commerce - Weekend Retail Operations Committee
  • American Medical Informatics Association
  • Lions Club
  • American Society of Safety Professionals
  • Human Resources Certification Institute standard - Certified in Employee Retention
  • American Hotel and Lodging Association process - Member
  • Certified Customer Service Professional standard - Earned Certification 2024
  • Performance Management Institute - Sales Forecasting & Goal Setting Practices Group
  • Jaycees
  • Project Management Institute process - Inventory Restock Optimization Project Leader

Certifications

  • Proactive Service Techniques Training Northwind, 2020
  • OSHA: Food Handling
  • Certified Manager (CM)
  • CPR/AED for the Professional Rescuer Certification
  • Certified Frontline Manager
  • Certified Protection Officer (CPO)
  • Customer Service and Sales Certification by Vantage
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Retail Manager (CRM) Harbor & Co.

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