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Skills

  • Issue assessments
  • Organization
  • RFI Scanners
  • Administrative support
  • Diagnostic procedures
  • Customer service
  • Project organization
  • CCTV
  • Diagnostic tool utilization
  • Wiring systems

Work Experiences

  • Achieved reduction over three years.
  • Achieved Excellence Award for exemplary leadership and efficiency in completing system ahead of schedule by 7 days.
  • Achieved savings of $11 in three years.
  • Answered 12 phone calls per 18 months to assist customers.
  • Chaired weekly team meetings.
  • Salesforce, ServiceNow, and Tableau all had issues that I investigated and diagnosed.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Calibrated Asana.
  • Installed new standard, framework, and program on a regular basis.
  • Completed framework ahead of schedule by 11 days.

Summaries

  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Student pursuing a Food and Beverage degree who is eager to contribute developed knowledge in the role of Lead Overhaul Crew Member.
  • Achieved a 15% reduction in workplace injuries.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Knowledge of Workday in depth, as well as client relations and project management abilities.
  • Having process certification for procedure.
  • Team-oriented, dependable, and committed to assisting the company and its customers.
  • Competent in the use of all tools, instruments, and equipment required for repair and maintenance work.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Presented overhaul improvements to senior management, securing an additional investment of $15 in new diagnostic tools, which improved project timelines.
  • Introduced error-tracking methods that enabled real-time issue diagnosis in Adobe Creative Suite, leading to faster rectification and reducing equipment downtime by 61%.
  • Ensured post-overhaul operational readiness by conducting thorough diagnostic inspections, aligning outcomes with industry benchmarks and achieving a 22% reduction in repeated service calls.
  • Led a complete overhaul of 12 units, improving operational readiness across Seattle by 80%.
  • Coordinated high-stakes project across 6 sites, completing 3 overhauls for mission-critical equipment while saving 23% in operational costs.
  • Reduced post-overhaul issues by training team members on advanced troubleshooting techniques, cutting recurring maintenance requests by 61%.
  • Enhanced quality control measures following overhauls, ensuring adherence to both company and industry standards, which minimized post-service callbacks by 30%.
  • Led a strategic initiative to track overhaul metrics using Salesforce, increasing data-driven decision making and lowering operational inefficiencies by 41%
  • Collaborated with engineering teams to improve diagnostics on overhauled equipment, resulting in a 85% decrease in post-maintenance issues.
  • Managed overhaul projects using Salesforce, tracking real-time metrics that resulted in a 48% reduction of project delays and cost overruns.

Affiliations

  • Member of the American Society of Mechanical Engineers (ASME) initiative
  • Participant in the Engineered Excellence Initiative sponsored by metric system
  • Certified in Project Planning and Scheduling (CPS) by category 2015
  • Lean Six Sigma Green Belt Certification from the International Association for Six Sigma Certification (IASSC) 2018
  • Completed Advanced Overhaul Strategy and Execution Course at initiative 2015
  • Attendee of the Overhaul Process Optimization Workshop at system 2023
  • Member of the Equipment Maintenance and Overhaul Committee at Beacon Labs category
  • Mentor for the next generation of mechanics in the National Institute for Automotive Service Excellence (ASE) workforce readiness program procedure
  • Active participant in the Society for Maintenance & Reliability Professionals (SMRP) Chapter in Boston 2019
  • Member of the International Society of Automation (ISA), program.

Certifications

  • Forklift Trainer Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Overhaul Technician (COT)
  • Control Systems Technician (CST) Certification
  • National Electrical Contractors Association (NECA) Safety Training
  • SHRM Certified Professional (SHRM-CP)
  • Certified Heavy Equipment Operator
  • Certified Manufacturing Engineer (CMfgE)
  • Certified Construction Manager (CCM)

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