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Skills

  • Addiction therapy
  • Authorized Educational Technician
  • Addiction expertise
  • Dietary restriction expertise
  • Predictive Data Modeling
  • Magnify Predictive Targeting System
  • Predictive dialers
  • Technician support
  • Fault prediction
  • Sexual assault victim counseling

Work Experiences

  • Achieved no significant downtime.
  • Coordinated with cross-functional teams.
  • Decreased average response time by 49% per ticket.
  • Coordinated with third-party vendors.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Collaborated with the facilities team.
  • Oversaw the delivery of framework project by standard team, which resulted in system.
  • Addressed environmental factors.
  • Analyzed penetration test results.
  • Coordinated closely with third-party vendors to deploy a Tableau upgrade, completing the project ahead of the scheduled deadline.

Summaries

  • Consistently reduced telecommunications costs by over $12 annually.
  • ICT Technician with 12 years of successful workflow optimization and budget management experience.
  • Deadline-oriented ICT Technician.
  • Conducted IT compliance audits.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Deadline-oriented ICT Technician with a strong foundation in proactive maintenance scheduling, reducing helpdesk tickets by 46% within 12 months.
  • Action-oriented ICT Technician.
  • Adept at cross-functional communication, this ICT Technician has successfully collaborated with various departments to ensure smooth implementation of ServiceNow, achieving 63% user adoption rates.
  • Achieved 63% user adoption rates.
  • Collaborated closely with clients.

Accomplishments

  • Supported the setup and configuration of initiative, ensuring 74% adherence to company IT compliance and security standards.
  • Led the troubleshooting process for metric failures, achieving a resolution rate of 31% within the first 5 hours.
  • Resolved product issue through consumer testing.
  • Developed technical documentation for all IT systems, contributing to improved team productivity and a 82% decrease in project delays.
  • Handled the integration of Asana into the organization’s daily operations, increasing employee productivity by 31%.
  • Provided regular maintenance updates and security patches for metric, ensuring a 61% increase in overall network efficiency.
  • Collaborated with a team to overhaul outdated hardware systems, improving overall operational efficiency by 25%.
  • Conducted security audits and penetration testing in 13 months, mitigating initiative and improving system security by 84%.
  • Delivered Tier-2 technical support and resolved 13 critical issues, reducing overall helpdesk tickets by 30% in two years.
  • Managed cloud migration initiatives, ensuring a 52% decrease in downtime and improving server efficiency.

Affiliations

  • International Council of Nurses
  • American Medical Informatics Association
  • National Cybersecurity Alliance
  • Jaycees
  • International Association of Administrative Professionals
  • Information Systems Audit and Control Association (ISACA)
  • Association of Database Administrators and Developers (ADAD)
  • Society for Technical Communication (STC) IT Networking Affiliation
  • Project Management Institute (PMI) IT Specific Chapter
  • CompTIA Membership (A+, Network+, Security+ certified)

Certifications

  • Certified Information Security Manager (CISM)
  • Apple Certified Associate (ACA)
  • Certified Kubernetes Administrator (CKA)
  • Certified VoIP Network Engineer
  • ITIL Foundation Certification
  • HPE ASE - Hybrid IT Solutions Architect V1
  • Red Hat Certified System Administrator (RHCSA)
  • Certified Information Technology Technician (CITT)
  • Microsoft Certified: Azure Administrator Associate
  • Certified Wireless Network Administrator (CWNA)

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