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Skills

  • Financial records and processing
  • Territory Sales Experience
  • Quick learner
  • Music showcase training
  • Cold calling
  • Expense control
  • Creative problem solving
  • Internal auditing
  • Proficiency in data analysis
  • Accounts payable/receivable

Work Experiences

  • Made a proposal
  • Worked with the parts department to get the parts I needed.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Increased sales by 17% over a two-year period.
  • Guided
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Identified appropriate process solutions within the anticipated price range by determining customer needs through careful and active listening skills.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.

Summaries

  • Service-driven
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Deadline-driven
  • Customer-focused
  • Over 13 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Resourceful
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Determined sales and marketing professional with 6 years of experience in metric industry.

Accomplishments

  • Received Scrum Master in customer service excellence for consistently meeting and exceeding sales targets and customer satisfaction metrics for 2015.
  • Achieved top sales rankings consecutively for 16 quarters by implementing strategic upselling and recommendation techniques in the beauty aisle.
  • Maintained a deep knowledge of skincare and makeup trends which resulted in personalized recommendations and an increase in customer loyalty by 58%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced incident reports related to customer complaints by 32% through employing active listening and problem-solving techniques.
  • Coordinated with merchandising teams to ensure aesthetically pleasing product displays, directly increasing foot traffic and sales by 21%.
  • Developed a rapport with regular customers and maintained post-purchase relations, leading to a 29% increase in service loyalty and membership signups.
  • Handled high-volume in-store and online order fulfillment, ensuring timely delivery, and contributing to a 80% increase in customer satisfaction ratings.
  • Collaborated with team of 14 in the development of system.
  • Managed VIP services, tailored product consultations, and personalized shopping experiences that increased customer loyalty and generated $7 in repeat revenue.

Affiliations

  • Affiliated with the Retail Leaders Industry Association (RLIA) for professional development in beauty retail management.
  • Completed the Northeast Beauty Retail Ambassador Program, recognized for excellence in customer engagement and cross-brand promotions.
  • Obtained Asana Expert Certification through in-house training programs offered by Harbor & Co., enhancing my ability to recommend personalized beauty products.
  • Achieved annual recognition from process for exceptional results in makeup artistry and customer care.
  • Member of Cosmetic Executive Women (CEW), consistently attending events focused on elevating women in the beauty industry.
  • Trained new hires on product offerings at Seattle store, accredited by Lakeside Partners Training Academy.
  • Attendee of Makeup Artist Retreat in 2022, part of the National Association of Professional Makeup Artists (NAPMA), enhancing my skills in beauty consultations.
  • Moderator for product knowledge sessions within the process Beauty Professionals Meetup Group, focused on improving team sales knowledge and product training.
  • Part of the Seattle chapter of the Association of Retail Professionals, honing skills in retail merchandising and marketing.
  • Member of the Professional Beauty Association (PBA), actively participating in industry networking events and staying updated on beauty trends and innovations.

Certifications

  • Color Theory for Cosmetics and Beauty - initiative
  • Retail Management Certification - National Retail Federation (NRF)
  • Certified E-commerce Retail Specialist - Tableau
  • Luxury Beauty Brand Sales Certification Meridian
  • Point of Sale (POS) System Specialist Certification Salesforce
  • Makeup Artist Certification - system
  • Certified Social Retail Associate – Beauty Focused Harbor & Co.
  • Customer Service Merit Certification - initiative
  • Certified Specialist in Customer Retention - Ironclad Systems
  • Certified Sales Trainer (CST) - National Association of Sales Professionals

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