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Skills

  • Market research
  • B2B Client Communication
  • MS Office
  • Budgets
  • Budget variance analysis
  • Retention strategies
  • Marketing understanding
  • Operational improvement
  • Client needs assessment and matching
  • Revenue generation

Work Experiences

  • Schedule appointments with potential and current customers to promote new products and services.
  • Achieved results over the past year.
  • Achieved a leasing occupancy rate of 48%.
  • Conducted financial assessments.
  • Met sales and service targets of $8 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Managed QuickBooks inventory to improve sales pitches and closed more than 17 sales in 18 months.
  • Achieved a 31% increase in tenant leads.
  • Contributed to a 68% increase in new leasing contracts.
  • Closed over $17 in sales, which included preparing contracts and processing order forms each 18 months.
  • Communicated with legal teams to draft and amend lease agreements, ensuring all terms complied with local regulations while protecting property owner interests.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Professional with workflow optimization and stakeholder engagement expertise who is organized and resourceful.
  • Collaborated with contractors and maintenance teams.
  • Bringing 17 years of experience in this field.
  • Collaborative Leasing Executive.
  • Achieved contract extensions of 8 years.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Superior communication skills, as well as the ability to understand and close sales, are required.

Accomplishments

  • Negotiated lease terms for a portfolio of 16 properties, achieving a 51% improvement in rental income.
  • Documented and resolved method which led to procedure.
  • Audited lease files and tenant compliance documentation, identifying discrepancies and ensuring 73% adherence to legal requirements.
  • Established a leasing strategy that resulted in 50% property occupancy rates within Phoenix over a 6 months period.
  • Streamlined apartment showing processes, resulting in reduced vacancy periods from 16 days to 2 days on average.
  • Reduced turnover vacancy by 56% through the implementation of proactive tenant satisfaction surveys and follow-up strategies.
  • Executed social media engagement strategies that increased online rental inquiries by 2%. Responsive follow-up led to a 81% success rate.
  • Achieved and maintained a 50% tenant retention rate by delivering personalized services and fostering long-term client relationships.
  • Resolved product issue through consumer testing.
  • Decreased tenant complaints by 16% through the implementation of a streamlined tenant communication system utilizing Workday.

Affiliations

  • Project Management Institute
  • Association for Computing Machinery
  • International Council of Shopping Centers (ICSC)
  • National Retail Federation (NRF)
  • American Medical Informatics Association
  • Certified Property Manager (CPM), 2022, Institute of Real Estate Management (IREM)
  • Young Professionals in Real Estate (YPRE)
  • Lions Club
  • Accredited Residential Manager (ARM), 2021, IREM
  • Urban Land Institute (ULI)

Certifications

  • National Apartment Leasing Professional (NALP) - National Apartment Association
  • FHA Certified Property Manager - initiative
  • Certified Business Analysis Professional (CBAP)
  • Real Estate Salesperson License - Texas
  • Certificate in Property Maintenance Management - process
  • OSHA Compliance in Property Management Training - method
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Lease Accounting Certificate - Beacon Labs
  • Lease Agreement Structuring Specialist (LASS)

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