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Skills

  • Compliance with safety and regulatory standards
  • Process improvement
  • Merchandising expertise
  • B2B Client Communication
  • First Aid/CPR
  • Customer service excellence
  • Customer relations
  • Market research
  • Problem resolution
  • Budgets

Work Experiences

  • Achieved cost savings.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Collaborated with outsourced legal teams.
  • Increased the team's revenue by over $16 in sales.
  • Accomplished this within several months.
  • Assessed new development opportunities.
  • Collaborated with property management and maintenance teams.
  • Met sales and service targets of $8 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Conducted customized client outreach.

Summaries

  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Collaborated with contractors and maintenance teams.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Collaborated with property managers.
  • Mandarin is a bilingual individual who is fluent in both languages.
  • Achieved high conversion rates.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Collaborative Leasing Executive.

Accomplishments

  • Identified and cultivated relationships with commercial tenants, increasing commercial property occupancy rates by 29%.
  • Collaborated with team of 13 in the development of method.
  • Achieved and maintained a 50% tenant retention rate by delivering personalized services and fostering long-term client relationships.
  • Established a leasing strategy that resulted in 50% property occupancy rates within Phoenix over a 6 months period.
  • Partnered with marketing teams to launch targeted email campaigns which resulted in a 60% higher conversion rate for vacant units.
  • Documented and resolved method which led to procedure.
  • Negotiated lease terms for a portfolio of 16 properties, achieving a 51% improvement in rental income.
  • Collaborated with property management teams to improve tenant satisfaction scores by 49% in 2020.
  • Presented comprehensive market analysis that led to a 56% increase in rental rates, enhancing company profitability.
  • Streamlined apartment showing processes, resulting in reduced vacancy periods from 16 days to 2 days on average.

Affiliations

  • Freemason
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • Licensed Real Estate Broker, 2017
  • Participant, Advocacy Committee for Housing Affordability in Columbus
  • National Apartment Association (NAA)
  • National Retail Federation (NRF)
  • Society of Industrial and Office Realtors (SIOR)
  • Commercial Property Executive (CPE) Network
  • Commercial Real Estate Women (CREW) Network

Certifications

  • CompTIA A+ Technician
  • Certified Public Accountant
  • Advanced Leasing Assessment and Evaluation - method
  • Certificate in Cross-Cultural Business Communication
  • Regulated Property Occupancy (RPO) Certification - metric
  • Building Owners and Managers Association (BOMA) Certification
  • FHA Certified Property Manager - initiative
  • Rent Roll Administration and Management Certification
  • Apple Certified Associate (ACA)
  • Certified Occupancy Specialist (COS) - standard

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