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Skills

  • Client-staff communication mediation
  • Crisis management best practices
  • Community Engagement Initiatives
  • Confidential client information management
  • Counseling techniques for individuals with intellectual disabilities
  • Rehabilitation treatment planning
  • Business operations
  • Team management
  • Transportation coordination
  • Client empowerment and autonomy promotion

Work Experiences

  • 34% of participants indicated improvements in social skills.
  • Collaborated with families.
  • Acted as a liaison between clients and healthcare professionals.
  • Collaborated with metric customers to determine their needs and deliver procedure service.
  • 37% of participants indicated improvements in interaction skills.
  • Achieved 63% employment rate for participants.
  • Aligned care roadmaps with client goals.
  • Applied mediation techniques.
  • Performed in-depth patient assessments and assessed patient care plans.
  • Advocated for clients during meetings with legal representatives, healthcare providers, and families to ensure their voices and preferences were reflected in care decisions.

Summaries

  • Consistently monitors and documents client progress with 100% accuracy in reports, contributing to data-driven decision-making for care adjustments.
  • Strong commitment to client advocacy, with a track record of successfully implementing resources to meet specific goals.
  • Adjusted to evolving client needs.
  • Costs were consistently reduced while profits were increased.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Conducted accurate client assessments.
  • Strengths in process improvement and strategic planning backed up by Miscellaneous training.
  • Achieved a 65% improvement in client employment success.
  • Achieved results over three years.
  • Committed to building strong relationships with clients and their families, consistently advocating for client-centered care.

Accomplishments

  • Facilitated daily group sessions to enhance social and communication skills, leading to improved peer-to-peer engagement.
  • Led training sessions for family members and support staff on effective, compassionate care strategies for individuals with intellectual disabilities.
  • Evaluated crisis situations swiftly and provided appropriate intervention, ensuring the safety and well-being of clients.
  • Led and facilitated skill-building workshops on topics such as financial literacy, personal hygiene, and household management, resulting in a 79% improvement in client independence.
  • Provided transportation coordination for 14 clients by scheduling pickups and ensuring on-time arrival to appointments and activities.
  • Guided the successful transition of 9 clients into independent living within a several months period, by closely structuring and monitoring progress milestones.
  • Facilitated group therapy sessions that addressed interpersonal conflicts among clients, significantly improving group dynamics.
  • Resolved product issue through consumer testing.
  • Supported client transitions to higher levels of independence by coaching them through job readiness programs and connecting them to local services.
  • Maintained a caseload of 18 clients, ensuring all care plans were updated quarterly per PMP standards.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Association for Direct Support Professionals (NADSP)
  • Association for Computing Machinery
  • Council on Accreditation (COA) for Human Services
  • Society of Human Resource Management
  • American Medical Informatics Association
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • International Society for the Advancement of Assistive Technology in Health Care (ISATH)
  • Alliance for Strong Families and Communities
  • National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR)

Certifications

  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Certified Community Integration Specialist - method
  • Certified Public Accountant (CPA)
  • Nonviolent Crisis Intervention (NCI) Certification - Crisis Prevention Institute (CPI)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Brain Injury Mentor - Brain Injury Association of America (BIAA)

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