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Skills

Client needs assessment
Community resources
Team building
Team leadership and coaching
Organization
Client records management
Transportation coordination
Behavior management techniques
Advocacy in interdisciplinary team settings
Daily living support skills

Work Experiences

Acted as a liaison between clients and healthcare professionals.
Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
Arranged housing support services.
Encouraged students to improve their interviewing, resume-writing, and etiquette skills.
Achieved 63% employment rate for participants.
Advocated for clients during meetings.
Transported Salesforce to the past year customer locations.
Assisted in vocational training programs.
Helped people deal with their disabilities and develop career plans.
Was in charge of a caseload of over 4 clients.

Summaries

Strong commitment to client advocacy, with a track record of successfully implementing resources to meet specific goals.
Consistently monitors client progress.
Achieved 76% success rate.
Excellent time management and communication skills.
Achieved results over three years.
Collaborated with local agencies and healthcare providers to secure critical medical and housing support, improving client stability.
Conducted accurate client assessments.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
Collaborated with local agencies.
Achieved a 77% reduction in disruptive behaviors.

Accomplishments

Regularly conducted behavioral assessments that influenced the modification of client care plans in line with therapeutic goals.
Led training sessions for family members and support staff on effective, compassionate care strategies for individuals with intellectual disabilities.
Facilitated group therapy sessions that addressed interpersonal conflicts among clients, significantly improving group dynamics.
Provided transportation coordination for 14 clients by scheduling pickups and ensuring on-time arrival to appointments and activities.
Contributed to the development of comprehensive treatment and support plans in compliance with Lean and state regulations.
Successfully reduced client anxiety and distress by utilizing therapeutic communication techniques that resulted in a more calm and structured environment.
Collaborated with interdisciplinary teams of social workers, therapists, and family members to optimize client care strategies.
Developed individualized daily living support plans for 2 clients, significantly improving overall quality of life.
Utilized client-centered counseling techniques to improve adaptive behaviors in 4 individuals with intellectual and developmental disabilities.
Partnered with employers and vocational service providers to secure meaningful job placements for clients with developmental disabilities.

Affiliations

American Association on Intellectual and Developmental Disabilities (AAIDD)
Psychiatric Rehabilitation Association (PRA)
Council on Quality and Leadership (CQL)
International Association for Applied Behavior Analysis (ABAI)
National Resource Center for Family-Centered Practice
Jaycees
National Rehabilitation Association (NRA)
Healthcare Financial Management Association (HFMA)
Society of Human Resource Management
American Therapeutic Recreation Association (ATRA)

Certifications

Certified Peer Support Specialist - method
Certified in Basic Life Support for Healthcare Providers - American Heart Association
Cisco Certified Network Associate (CCNA)
Google Certified Professional Cloud Architect
Basic Trauma Life Support Certification (BTLS) - International Trauma Life Support (ITLS)
Medication Administration Certification (MAC) - category
Project Management Professional (PMP)
Supported Employment Training Certification - Association of Community Rehabilitation Educators (ACRE)
Trauma-Informed Care Certification Ironclad Systems
Apple Certified Associate (ACA)

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