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Skills

  • Cost reduction strategies
  • Project organization
  • Nursing and Support Staff Oversight
  • Customer service
  • Organization
  • Team management
  • Hospital Performance Analytics
  • Supervision
  • First Aid/CPR
  • Patient Care Delivery Improvement

Work Experiences

  • Administrated patient care for high-acuity patients, coordinating with specialists and family members, which resulted in a Top Performer for excellence in patient care.
  • Accelerated initial assessments.
  • Achieved a 62% rise in satisfaction scores.
  • Oversaw the delivery of program project by system team, which resulted in method.
  • Analyzed and improved bed utilization rates.
  • Conducted regular audits.
  • Answered pharmacy calls, phone messages, and voicemails, as well as signing discharge summaries, in order to keep files up to date.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Achieved a 73% increase in patient turnover efficiency.
  • Triaged and assessed phone calls from facilities, physicians, and patients to prioritize care and quickly handle urgent issues.

Summaries

  • Inpatient Service Executive with 7 years of successful vendor management and quality assurance experience.
  • Capable of scheduling diagnostic testing, providing framework and standard medical services, and collecting patient information such as history, vital signs, height, and weight.
  • Coordinated effectively with clinical teams.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative leader specializing in multi-disciplinary teams.
  • Inpatient Service Executive with 16 years of practical experience in the healthcare field.
  • Collaborative executive with expertise in cross-department communication.
  • Adaptable inpatient operations manager.
  • Achieved average patient care cost reductions of $13 per patient.
  • Collaborative executive with expertise in cross-department communication and scheduling optimization. Reduced operational costs by refining staffing models and coordinating efficiently with nursing teams.

Accomplishments

  • Resolved product issue through consumer testing.
  • Led a team that improved compliance with government healthcare guidelines, resulting in a successful audit pass rate of 50% for the first time in 4 years.
  • Collaborated with IT department to integrate a patient billing software, decreasing billing-related errors by 84%.
  • Developed and executed specialized training programs for medical staff, resulting in a 64% increase in overall clinical documentation accuracy.
  • Conducted audit of inpatient services, identifying compliance gaps and implementing changes that improved regulatory adherence by 51%.
  • Reduced patient transfer times during peak hours by 17% through the optimization of transport logistics.
  • Led team adoption of Lean principles, resulting in operational cost savings of program 9 and more streamlined patient care services.
  • Mentored junior management in inpatient services administration, fostering talent development and resulting in 8 internal promotions in 2021.
  • Negotiated new terms with medical suppliers, securing cost reductions of program 7 annually while maintaining high-quality patient care supplies.
  • Performed key inpatient metrics monitoring and provided actionable insights that led to a 15% reduction in hospital readmissions.

Affiliations

  • International Association of Administrative Professionals
  • Hospital Association of Washington
  • Toastmasters
  • Institute for Healthcare Improvement (IHI)
  • Emergency Nurses Association (ENA)
  • National Patient Safety Foundation (NPSF)
  • Healthcare Leadership Network of the Pacific Northwest
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Officer
  • American Marketing Association
  • National Association of Social Workers

Certifications

  • Certificate in Healthcare Risk Management (CHRM)
  • CMS Compliance and Ethics Program Certification
  • Certified in Healthcare Compliance (CHRC)
  • Certified Hospital Administrator (CHA)
  • Apple Certified Associate (ACA)
  • Certified Medical Practice Executive (CMPE)
  • Health Information Management (HIM) Certification
  • Certified Healthcare Leader (CHL)
  • Certified Public Accountant
  • Certified Case Manager (CCM)

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