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Skills

  • Case management
  • Client data management Tableau
  • Client Satisfaction Improvement
  • Team building
  • Client support in crisis
  • Skilled community-based case manager
  • Grant writing
  • Communications
  • Substance abuse treatments
  • Budgets

Work Experiences

  • Actively supported clients with navigating legal guardianship processes, securing favorable outcomes in 70% of cases.
  • Collaborated with local government agencies to assist in the relocation of 14 refugees, ensuring safe housing and provision of essential services.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Addressed 6 months-related issues.
  • Collaborated with local government agencies.
  • Achieved a 60% reduction in recurrence of neglect reports.
  • Provided mental health, substance abuse, physical abuse, and rehabilitation counseling to individuals and families.
  • Assisted 11 at-risk youth.
  • Achieved a 38% reduction in child removals.
  • Achieved 69% sobriety success rate at follow-up.

Summaries

  • Conducted programs over a the past year period.
  • Collaborative veteran in refugee resettlement programs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Built effective treatment plans.
  • Social Services Representative who is creative and enthusiastic and has 5 years of experience managing caseloads of up to 16 adolescents in high-risk settings.
  • Accomplished mediator skilled in de-escalation, reducing conflict-related interventions by 23% through expert negotiation and communication.
  • Addressed several months-specific challenges.
  • Ability to assess needs, plan treatment, and facilitate group or individual counseling sessions.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at advocating for client rights.

Accomplishments

  • Reduced client recidivism by 55% through consistent follow-up and case management interventions.
  • Established and maintained strong relationships with process service providers to ensure seamless access to community resources for clients.
  • Advocated for clients in court, achieving successful rulings for 67% of guardianship and custody cases.
  • Formulated individualized service plans for 18 clients, achieving 58% goal completion across the caseload.
  • Orchestrated process training sessions for staff, raising overall service quality and client satisfaction by 70%.
  • Resolved product issue through consumer testing.
  • Secured $17 in grant funding to expand programming for underserved communities in 2022.
  • Led program initiatives focused on mental health support, resulting in 78% of participants maintaining ongoing treatment.
  • Organized a procedure awareness event that reached over 8 participants, earning recognition and awards from community leaders in 2024.
  • Led the initiative to implement mental health screenings for new clients, uncovering undiagnosed conditions in 63% of cases.

Affiliations

  • Jaycees
  • American Marketing Association
  • Association for Addiction Professionals (NAADAC)
  • National Alliance to End Homelessness (NAEH)
  • National Council of Nonprofits
  • Association for Supply Chain Management (APICS)
  • Child Welfare League of America (CWLA)
  • National Coalition Against Domestic Violence (NCADV)
  • National Association for the Advancement of Colored People (NAACP) – Social Justice Advocacy
  • American Public Health Association (APHA), Social Work Section

Certifications

  • Trauma-Focused Cognitive Behavioral Therapy Certification - Cedar Works
  • Certified Clinical Trauma Professional (CCTP) - International Association of Trauma Professionals
  • Certified in Elder Care Support - Lakeside Partners
  • Certified in Family Trauma and Child Protection (CFTCP) - Harbor & Co.
  • CompTIA Security+
  • Peer Support Specialist Certification - Vantage
  • Trauma-Informed Care Certification Summit Group
  • Certified Public Accountant (CPA)
  • Registered Social Worker (RSW) - Ohio Board
  • CompTIA Network+

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