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Skills

  • Credit and collections
  • Organization
  • Problem resolution
  • Team management
  • Payroll and budgeting
  • Data Management
  • Customer relationship management (CRM) systems
  • First Aid/CPR
  • Operational improvement
  • Strategic planning

Work Experiences

  • Conducted market research to identify chiropractic care trends, contributing to a 52% growth in clinic service offerings.
  • Attracted 17% more new patients per month.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Built strong relationships with 10 physicians.
  • Communicated via phone, email, and online portals.
  • Completed 14 employees' bi-weekly payroll.
  • Built and maintained strong relationships with 11 physicians to create a referral network that grew patient intake by 40%.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Achieved a 29% improvement in Net Promoter Score.
  • Achieved savings totaling $18.

Summaries

  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Chiropractic Office Manager.
  • With over 9 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Office Manager.
  • Looking for a management position with a company in the Miscellaneous sector.
  • German and Japanese are both conversational.
  • Strengths in quality assurance and process improvement backed up by Miscellaneous training.

Accomplishments

  • Developed a performance-based bonus system for staff, boosting office productivity and morale by 50% within one year.
  • Strengthened patient relationships through customized follow-up communications, leading to an increase in patient retention by 70% annually.
  • Devised marketing strategies specifically targeted at the local community, resulting in a 34% increase in patient visits over 9 months.
  • Assisted patients with navigating insurance claims, increasing approval rates by 69% and reducing insurance-related complaints among patients.
  • Led office efforts to reduce operational expenses by 66% through vendor negotiation and supply chain improvements.
  • Collaborated with healthcare providers and insurance companies, resolving 14% of claim disputes to reduce patients’ out-of-pocket costs.
  • Reduced accounts receivable outstanding by 23% through proactive monitoring and patient communication strategies.
  • Partnered with external vendors to organize in-office marketing campaigns, boosting sales of chiropractic products by 17%.
  • Established a health and wellness screening initiative that resulted in 16 new patient connections across Denver within two years.
  • Worked cross-functionally with billing teams to enhance claim submission processes, leading to faster reimbursements by 33%.

Affiliations

  • Americans with Disabilities Act National Network - Healthcare Compliance Group
  • Certified Chiropractic Clinical Assistant (CCCA) through the Federation of Chiropractic Licensing Boards
  • Time Management in Healthcare Certification - process
  • National Association of Social Workers
  • Healthcare Financial Management Association (HFMA)
  • Freemason
  • Data Conversion Specialist Training - category, Completed 2023
  • American Medical Informatics Association
  • Association of Chiropractic Office Management Professionals
  • Jaycees

Certifications

  • Health and Safety Compliance Certification - OSHA
  • Certified Health Unit Coordinator (CHUC) - National Association of Health Unit Coordinators
  • Clinical Office Manager Certification Cedar Works
  • Certified Medical Manager (CMM) – Professional Association of Health Care Office Management
  • Apple Certified Associate (ACA)
  • Certified Medical Office Manager (CMOM) - Practice Management Institute
  • Certified in Healthcare Compliance (CHC) – Compliance Certification Board
  • Advanced Certified Chiropractic Assistant (ACCA) - Harbor & Co.
  • Certified Chiropractic Office Executive (CCOE) - framework
  • Certified Office Manager (COM) - Northwind

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