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Skills

  • Customer satisfaction improvement
  • Retail management
  • Procurement process streamlining
  • Customer service
  • Category performance analysis
  • MS Office
  • Product availability optimization
  • Cost control strategies
  • Certification compliance sourcing
  • Project organization

Work Experiences

  • Answered 6 calls per 6 months to help customers with their questions and concerns.
  • Transported Workday to two years customer locations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 37% sales lift in procedure.
  • Contributed to the brand winning Excellence Award in 2024.
  • Analyzed consumer purchasing data.
  • Curated online product assortments.
  • Achieved 71% under budget results.
  • Achieved results over one year.
  • Contributed to a 30% increase in purchases across all aisles.

Summaries

  • Within Miscellaneous, senior Whole Body Buyer and outstanding performer in strategic planning and client relations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 16% increase in customer satisfaction ratings.
  • Achieved sustained category expansion.
  • Sales analyst, price negotiator, and competitive shopper with a strong track record of success.
  • Accomplished Whole Body Buyer with 7 years of experience.
  • Strengths in budget management and risk assessment backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Collaborative Whole Body Buyer skilled at team alignment, ensuring promotional products are strategically positioned in-store, leading to a 36% sales lift in method during peak seasons.
  • Achieved a 48% reduction in stockouts.

Accomplishments

  • Pioneered the introduction of eco-friendly and sustainable sourcing practices, resulting in a 16% increase in customer satisfaction and brand loyalty.
  • Expanded partnerships with environmentally responsible suppliers by 79%, solidifying the company’s commitment to sustainability.
  • Led cross-functional teams to successfully execute health and wellness product launches across 15 locations, achieving 51% growth in first-week sales.
  • Documented and resolved initiative which led to metric.
  • Improved cost-per-unit by 48% through strategic negotiations for volume discounts and direct sourcing from manufacturers.
  • Curated supplements and wellness assortments for online and in-store, growing digital category revenue by 57% year-over-year.
  • Evaluated underperforming categories and reallocated resources, driving a 40% boost in sales for targeted whole body product lines.
  • Collaborated with eCommerce teams to revamp online whole body offerings, contributing to a 66% increase in digital consumer traffic.
  • Developed promotional planning strategies, contributing to a 61% increase in customer engagement for health supplements.
  • Negotiated long-term supply contracts with 11 vendors, securing a 68% reduction in wholesale costs while maintaining premium product quality.

Affiliations

  • Certified Professional in Supply Management (CPSM)
  • Freemason
  • Specialty Food Association (SFA)
  • National Association of Social Workers
  • American Society for Quality (ASQ)
  • International Association of Food Protection (IAFP)
  • Jaycees
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • International Food and Agribusiness Management Association (IFAMA)

Certifications

  • Certified Purchasing Professional (CPP) - Harbor & Co.
  • Project Management Professional (PMP)
  • Non-GMO Project Verified Handler Certification - Northwind
  • Grocery and Natural Foods Retail Management Certificate - Harbor & Co.
  • Fair Trade Certified Supply Chain Professional - metric
  • Certified Business Analysis Professional (CBAP)
  • Certified Functional Foods Expert (CFFE) - Cedar Works
  • ERP Systems Certification for Supply Chain Management - metric
  • Certified Supply Chain Professional (CSCP) – Harbor & Co.
  • Certified Public Accountant

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